With over 6 years of professional experience, I have gained expertise in various industries such as IT administration and development, emergency services, and web development. My skills range from ServiceNow administration and development, C++/object-oriented programming, front and back end web development to firefighting, emergency medical care.In my current role as a ServiceNow Administrator & Developer at NC State University, I have been responsible for administering and maintaining ServiceNow instances to ensure optimal system performance and availability. I have also developed and implemented custom solutions on the ServiceNow platform, including integrations with other systems. Additionally, I manage user access and roles, provide training and support, and ensure compliance with security and data privacy policies.As a firefighter with the Durham Fire Department since 2017, I have provided essential emergency medical care and firefighting services, prioritizing public safety and property protection. Holding certifications as an EMT-Basic, Advanced-CPR Responder, NFPA-certified Firefighter 1 & 2, Hazmat Level 1 Responder, and Certified Driver Operator EVD and Technical Rescuer Ropes NFPA 1006, 2008 Ed., I am well-equipped to handle various emergency situations.During my time as a Community Developer at Cyber Enterprise from 2017 to 2022, I led the development of web scraping and bot applications using technologies such as Node.js, Puppeteer, and Web3.js. I was responsible for upscaling websites and maintaining servers using Linux. Additionally, I developed cryptocurrency information bots that provided real-time data through API requests and leveraged the Discord.js library for communication.In terms of education, I hold an Associates degree in Computer Programming & Development with a concentration in C++ from Wake Technical Community College. With a cumulative GPA of 3.84 and certifications in IT Foundations, Programming Fundamentals, C++ Programming, and ServiceNow Certified System Administrator, I have acquired a strong foundation in programming, cloud application development, web development (HTML, CSS, JavaScript), Python programming, C++ programming, and database analysis & design (SQL & XML).Overall, my diverse background in IT administration, development, emergency services, and web development, coupled with my technical skills and certifications, enables me to excel in managing ServiceNow instances, providing emergency services, and developing innovative solutions.