Michael Mella Email & Phone Number

Westlake, Texas, Us

-Delivered Schwab Personalized Indexing serving as E2E product manager, achieving outcome focused results across enrollment, maintenance, and client facing dashboard experiences-Drove foundational discovery work to expand distribution of Schwab Personalized Indexing in B2B segment-Interviewed, onboarded, and trained multiple product owners to help grow the Schwab Personalized Indexing product team-Created and maintained opportunity backlog by analyzing data and customer feedback-Managed client facing dashboard and internal capabilities team, creating and executing upon extensive backlog of epics and stories-Back to back Key Contributor Award winner (2021 and 2022)-Served as department Chief of Staff Department managing leadership deliverables for executive review

Memphis, Tn, Us

- Created and managed customer experience and business features as a Product Manager for FedEx APIs, providing business capabilities to the FedEx dotcom website, mobile app, direct integration B2B customers, and internal consumers- Served as Product Manager creating a new digital customer experience for hazardous shipping that reduced annual regulatory risk by $7M- Managed the redesign of FedEx Tracking API enhancing the customer experience, minimizing transaction times, and provided consistent experience to allow access for $8B revenue stream- Consulted on process improvement initiatives including scrum team sizing, and business epic/feature roadmap design in support of corporate wide agile transformation

Memphis, Tn, Us

• Drove UI enhancements, efficiencies, and changes to align with business rules as a Product Owner for the FedEx package surcharge application• Managed vendor and associated contract resulting in an increase in their performance index of 15% in a year• Confirmed business requirements were met during user acceptance testing of a business software, improving systematic payment to invoice match rate by 19% resulting in $90K annual cost savings

New Orleans, La, Us

• Developed plans to modify power up to 1000MW at a nuclear power plant• Created most efficient fuel movement plan, structuring the timeline for all concurrent projects in a $40M refuel outage• Led committee dedicated to ensuring the safety and integrity of nuclear fuel • Facilitated fuel enhancement project working with vendor resulting in refurbishment of 20 fuel pieces• Supported new team of engineers at neighboring plant, providing subject matter expert guidance• Maintained detailed nuclear material inventory and acted as a key interface between corporate and regulatory stakeholders during successful federal government inspection• Trained groups of 25+ new employees through objective-based training in both engineering and maintenance departments

Taught math and physics classes in addition to private sessions varying from individual to small group

College Station, Tx, Us

• Designed network that assessed the optimized path for an engineering process• Gathered cross-departmental research from both technical and policymaking backgrounds• Summarized research results in a comprehensive thesis

Master Of Science (Ms), Nuclear Engineering

Master Of Business Administration - Mba, General Business

Bachelor Of Science (Bs), Physics