Michael Melling Email & Phone Number

As the Head Of Commercial Performance and Insight I - Own, lead and evolve the Performance and Insight across Fixed, Mobile and FMC. - Covers a wide of stakeholder management inclusive of Executive Committee- Own the Performance Story on behalf of the entire commercial division to drive the business to be data led and maximise commercial opportunities through performance analysis.- Drive a team forward to provide daily, weekly, monthly and quarterly insight and performance… Show more As the Head Of Commercial Performance and Insight I - Own, lead and evolve the Performance and Insight across Fixed, Mobile and FMC. - Covers a wide of stakeholder management inclusive of Executive Committee- Own the Performance Story on behalf of the entire commercial division to drive the business to be data led and maximise commercial opportunities through performance analysis.- Drive a team forward to provide daily, weekly, monthly and quarterly insight and performance metrics to deliver measure short term trading, Budget and 3YP expectations as well as recommending long term Commercial viable opportunities- Lead and drive Trading calls across Fixed Mobile and FMC, challenging and influencing key decisions to drive momentum across all areas, being responsible for developing and executing trading strategies to optimise both value and volume- Develop 7 Performance managers to create market leading insight and analysis which is easy to digest to enable agile decisions to be made to drive the best commercial outcome. Show less

Remote

As a Trading Performance Manager I - Play a crucial role in driving the success of our Mobile business by providing valuable insights, analytics, and performance evaluations. Collaborate with cross-functional teams, including trading, finance, data analytics, and strategy, to analyse Mobile trading performance, base dynamics, identify trends, and provide actionable recommendations for Aquisition and Retention.- Focus will be on optimising trading strategies, improving… Show more As a Trading Performance Manager I - Play a crucial role in driving the success of our Mobile business by providing valuable insights, analytics, and performance evaluations. Collaborate with cross-functional teams, including trading, finance, data analytics, and strategy, to analyse Mobile trading performance, base dynamics, identify trends, and provide actionable recommendations for Aquisition and Retention.- Focus will be on optimising trading strategies, improving profitability, and enhancing decision-making through data-driven insights and performance analysis. Show less

Preston Brook, England, United Kingdom

Runcorn, England, United Kingdom

Preston Brook, Cheshire, United Kingdom

Managing Operational Incentives for the Voice Channel of Re-Contracts for Telefonica.Using data modelling and data warehousing to create Insight and find opportunity within the Voice Channel for sales growth as part of the CS Value Management team.

Preston Brook, Cheshire, United Kingdom

Creating reporting and analysing data for the Preston Brook Recontracts Centre. This covers data analysis for both Post and Pre Pay. Reporting to high level stakeholders, I have developed excellent communication and presentation skills that allow me to interact in an efficient and valuable manor.Implemented major changes to data reporting, including changing the source of existing reporting as well as building new reporting for both departmental and boardroom levels.

My role with in Telefonica is to use my skills and knowledge to retain customers. I am often a point of support for those in my and surrounding teams, as well as managers. I have spent periods of time in the Managerial Role and have also used my skills in excel to build a number of successful modelling spreadsheets for reporting and recording purposes.

Use systems to help customers claim their correct tax credits

Post Graduate Diploma, Education

Bachelor Of Science (Bs), Computer And Information Sciences, General