Michael Mendez Email & Phone Number

Lubbock, TX, US

Lubbock, Texas, United States

I am responsible for managing multiple standard operating procedures within budget and timelines, while ensuring customer satisfaction and positive business relationships.The following are key highlights of the value I bring:☛ Forge relationships with real estate agents, vendors and clients, serving as subject matter expert in Texas real estate market.☛.

Lubbock, Texas, United States

Build lasting relationships with prospective clients gaining a deep understanding of individual needs and quickly identifying the perfect fit for their next home. Manage open houses, preview new homes, write contracts, negotiate offers, and close deals

Lubbock, Texas, United States

I started serving U.S. Department of Veteran Affairs as an IT Specialist in 2020 when I was held responsible for managing daily technical activities and coordinate with IT team in a tech-savvy environment.The following are key highlights of the value I brought:☛ Provided technical support for the network and computer systems, developed IT strategy across.

Okinawa, Japan

I served TEKsystems first as a Systems Administrator and then due to the performance excellence, I got promoted to a higher position of an IT Specialist.☛ Led cross-functional project teams in collaboration with key stakeholders to translate business requirements into specifications, project plans and technology solutions.☛ Diagnosed and resolved software.

Okinawa, Japan

Oversaw SCCM issue resolution, reinstallation, WMI files, patch management, and software deployments. Maintained Active Directory that included creating, provisioning, and troubleshooting user accounts, mailboxes, distribution/security groups, computer objects, and mailboxes. Highlights:✓ Managed deployment of critical Microsoft patches to 14K+ computer.

Okinawa, Japan

I served Department of the Air Force as a Materials Handler Supervisor for a period of almost 2 years. It was a great experience as I learned a lot of things about technology and business management verticals.☛ Managed inventory and procurement for technical supplies, and resource management for equipment, staff, and class IV materials and facilities.☛.

Okinawa, Japan

It was my first job at TEKsystems as a Senior Enterprise Service Desk / Service Desk Technician. I was responsible for managing customers and resolve their technical queries in a timely manner.The following are key highlights of the value I brought:☛ Modified customer accounts in Active Directory and recommended hardware and software solutions and upgrades.

Ellsworth AFB, Soto Cano, Balad AB, Ali AB, Kadena AB

Directed a team of 20 (Operations Managers and Information Assurance Officers) with a $10M budget. Managed purchasing for 500+ Civil Engineer squadron. Created and executed training program for 30+ Operations Managers for a new career immersion program.Highlights:✓ Streamlined ticketing/issue resolution processes; created user support guides removing the.

Ellsworth AFB, Soto Cano, Balad AB, Ali AB, Kadena AB

Established and managed operations for command and control centers. Implemented a customer satisfaction program. Managed cost controls, reimbursement processes, reporting, and optimized workflow. Highlights:✓ Led the largest customer service section ($8.2B ) for 14.6K Military Housing and Operations and Maintenance Facilities.✓ Managed a $500K Automated.

Ellsworth AFB, Soto Cano, Balad AB, Ali AB, Kadena AB

Tracked and reported military aircraft status. Troubleshot functional and technical IT issues for 70 tickets with a 2-day completion rate. Established and controlled hardware configurations for all systems and software. Highlights:✓ Improved regional security and stability by managing the Automated Data Processing Equipment program.✓ Reduced system.

Bachelor Of Business Administration - Bba, Finance, General

Bachelor'S Degree, Computer Networks And Cybersecurity

Relevant Coursework: Windows Server: Identity Digital Forensics Administering Windows Server Cybersecurity Processes and Tech.