Led the development and execution of a strategic business plan for Kilwins Chocolates Franchise, Inc., resulting in increased revenue and streamlined operations.• Managed labor, overhead, and food costs to drive sales and maintain store conditions.• Oversaw online sales, ordering, and inventory to ensure optimal store operations.

In my role as an Operations Manager at Hard Rock International, I successfully managed profit and loss expense lines to achieve business objectives. Additionally, I scheduled employees to ensure proper coverage and supported senior leadership in maintaining brand standards. • Consistently delivered elevated levels of quality, service, and cleanliness.

In my role as the General Manager at Mr. Ed's Oyster Bar and Seafood House, I led the development and implementation of operational systems, managed a team of 70 associates, and orchestrated menu development to enhance guest experience.

Supported senior management at Applebee's Neighborhood Grill + Bar in Metairie, Louisiana to build a highly functional hourly team. • Managed employee recruitment, training, and operations to drive restaurant success.• Ensured food preparation, food safety, and sanitation standards were met for optimal customer experience.

In my role as the Director of Food And Beverage at Hilton Garden Inn, I oversaw all F&B operations, ensuring compliance with brand standards and maintaining exceptional customer service. I recruited, trained, and developed the team, set departmental targets, and developed menus to maximize sales and revenue. I conducted regular appraisals with Managers to evaluate guest satisfaction levels and drive continuous improvement.

• Managed a team of 70 associates at ADAM'S MARK HOTELS & RESORTS to ensure the success of an upscale restaurant specializing in American cuisine.• Implemented inventory and labor cost controls to maximize profitability.• Led efforts to maintain high standards of service and quality in a fast-paced environment.

• Trained General Managers in all aspects of opening new units, optimizing controllable spending, and preparing financial reports.• Streamlined overhead expenditures, processed payroll, and promoted new business through community events.