Michael Menor Email & Phone Number

Louisville, Ky, Us

Evolve KY is a non-profit organization dedicated to promoting EVs in Kentucky. They work to educate the public about the benefits of EVs, advocate for policies that support EV adoption, and install EV charging stations across the state.

Louisville, Ky, Us

Driving the Electrification of the Bluegrass state!

EZ EV Care was created to ease the burden of remembering when those maintenance schedules happen by providing owners with reminders and the ability to schedule service to handle those items. We make EV Preventive Maintenance easy by providing owners with timely reminders of when to schedule their next maintenance item. Doing so will keep their EV from running efficiently.Our mobile service eases the burden of you driving many miles to a shop to have it worked on. We provide an alternative to manufacturer provided maintenance services.

Lexington, Ky, Us

- Manage the Technical Services Department and ensured client expectations and SLAs are met- Motivate the team to achieve first call resolution- Liaison between the client and Technical Services Department for all client activities- Perform Security Audits for highly regulated clients- Regular interactions with the Information Security Officer on IT Steering Committee documentation- Improve IT Operations through continuous process improvement and leading weekly team meetings- Ensure that all project activities meet client specifications and deadlines

Lexington, Ky, Us

Responsible for managing all technical aspects of the company’s relationship with its customers. Work closely with the sales and business account management team to win new business and increase sales to existing customers. Providing top-quality technical service before and after a sale, to help ensure customer satisfaction and strengthen customer relationships.- Responsible for network security and monitoring to ensure that clients are protected- Engineering and leading all new VoIP deployments- Constantly developing new policies & procedures to improve customer service experience

Plano, Tx, Us

Monroe, Michigan, Us

Ensured streamlined operation of the IT Department in alignment with the business objectives of the organization. Planned, coordinated, directed, and designed IT-related activities of the organization, as well as provided administrative direction and support for daily operational activities of the IT department. Directed all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.Project Management:-Increased the company's growth by securing new partners, consulting engagements, and delivery new projects.-Ensured that all aspects of the project are fulfilled on schedule.

Monroe, Michigan, Us

-Responsible for senior-level management and maintenance of the companies' LAN/WAN environment and computer systems. It will include the participation in and oversight of the daily upkeep and administration of the companies' network infrastructure and computer systems.-Responsible for the design, planning, implementation and maintenance of the companies' network infrastructure and architecture.Other responsibilities:-Implemented and maintained all network, security, and computer systems to meet the organization's current and future requirements.-Daily administration and oversight of the network and computer systems.

Madison Heights, Michigan, Us

-Engaged with clients to ascertain and define their requirements. Persuading clients that a product or service will best satisfy their needs.-Utilized technical expertise and that of the R&D section along with the Implementations Manager, to scope out the required technical solution.-Solved client problems and assisted in the design of custom made products.-Raised quotes summarizing the business benefits and how these meet the client’s requirements together with costs for work.-On receipt of new orders, I consulted with the Tech Center Operations Manager, who implemented production schedules andallocated work, to convey the client’s business imperatives and requirements.-On receipt of larger, more complicated, orders I consulted with the Implementations Manager to ensure the project is completed to quality, time and cost requirements.-Offered after-sales support services.-Provided training and support material for other members of the sales team.-Supported Marketing by attending trade shows, conferences and other Marketing events.

Madison Heights, Michigan, Us

-Consulted with other managers to identify training needs.-Built a training plan from the ground up.-Produced materials for in-house training.-Evaluated the success of both individual training and the overall program.-Managed regular staff appraisals and reviews and making sure staff have opportunities for ongoing development.

Madison Heights, Michigan, Us

-Conferred with end users to discuss issues such as computer data access needs, security violations, and programming changes.-Documented computer security and emergency measures policies, procedures, and testing.-Trained end users and promoted security awareness to ensure system security, and to improve server and network efficiency.-Coordinated the implementation of computer system plan with establishment personnel and outside vendors.-Monitored the use of data files and regulated access to safeguard information in computer files.

Paris, Fr

-Preparing, imaging and deploying Client desktops.-Provides technical support by performing installation, repair, and preventative maintenance of computer and related software/hardware.-Troubleshoot software and hardware failures and identifies network problems when related to personal desktop computers.-Screen, refer, and diagnose internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Client's MIS environment.

Performed day-to-day technician activities, with accountability for troubleshooting and resolving Mission Critical and VIP incidents, managing trouble tickets within Remedy Action Request System, and updating clients regarding issue resolution statuses. Prioritized and coordinated multiple simultaneous projects to maximize efficiency and achieve critical timelines, including installing client software, ensuring software packages functional properly, and conducting Operational Checks in support of computers deployed to support Joint Military Exercises.Selected Accomplishments:• Improved operation efficiency at the Pacific Fleet Command for Admiral Walsh and (Command and Control) users by delivering 24 hours per day support and reducing downtime for users located within the Pacific Fleet Command (COMPACFLT) compound.• Troubleshot a broad range of Department of Defense assets with Unclassified or Secret classifications.• Proficiently performed Operational Checks on computers that have been deployed to support Joint Military Exercises.

Provided ongoing support for Marine Forces Pacific military and civilian personnel in transitioning servers to the new Marine Corp Worldwide (MCW) servers. Supported other staff in performing network drive mappings, reviewing help desk inquiries, generating appropriate trouble tickets and responding to client inquiries for locally or regionally supported applications.Selected Accomplishments:• Quickly and effectively resolved trouble calls by completing root cause analyses and resolving equipment problems with PC's, laptops, printers, peripherals, and hand-held systems. • Conducted extensive training and seminars for basic computer usage; actively liaised between the Network Management Staff and the users to timely handle maintenance alerts, system outages, and other applicable information to customers.• Proactively supported Marine Forces Pacific military and civilian personnel with the transition of the legacy exchange servers to the new Marine Corp Worldwide (MCW) servers.

Washington, Dc, Us

Oversaw more than 20 servers that were critical to ship safety and weapons deployment, with an emphasis on supporting the installation, testing, and development of the Submarine Force's newest Fire Control System. Executed the system's operating parameters for use at-sea and handling numerous repairs to Weapons Systems.Selected Accomplishments:• Managed the timely and accurate repair of a multi-million dollar weapons system.• Served as a Divisional Training Administrator with accountability for creating and integrating a comprehensive training program was established to prepare the division for multiple mission sets.• Personally dedicated over 1,000 man-hours in support of the installation, testing and development of the Submarine Force's newest Fire Control System.