Michael Mercado Email & Phone Number

As Chief Operations Officer for both 76 FENCE and Scout & Molly's, I lead operations and strategy for two distinctive franchise brands. At 76 FENCE, I oversee all aspects of operations, helping franchisees deliver high-quality fence installations with unmatched service. My focus on efficiency, franchisee support, and company culture has helped expand the brand’s footprint across the country.At Scout & Molly's, a high-end women's boutique franchise, I drive initiatives that enhance franchisee success, customer experience, and community engagement. My approach combines operational strategy with a commitment to customer service, ensuring our boutiques embody the brand’s values and deliver fashion-forward, personalized shopping experiences.Previously, as COO of O.N.E. Hospitality, I managed operational functions across full-service restaurants, a fast-casual franchise, pasta production, catering, events, and lodging. This role required a broad operational focus to ensure alignment across diverse business segments.As VP of Operations for Soccer Shots, a youth soccer program focused on character development, I led departments including technology, product development, operations support, training, and events, optimizing program delivery and supporting franchise growth.Earlier, I co-founded Shadow Delivery, an on-demand delivery service that expanded across Pennsylvania and Maryland. As CEO, I directed strategic planning and growth, positioning Shadow Delivery as a trusted partner for local businesses in last-mile delivery.My franchising career began at Auntie Anne’s, where I held various leadership roles, advancing to VP, COS, and Subway Operations. I oversaw Auntie Anne’s-Subway co-branded locations nationwide, focusing on franchisee profitability and operational excellence in collaboration with Subway’s Development Teams.I started my career as an Elementary School Teacher in the School District of Lancaster, a role that shaped my leadership and problem-solving skills. Teaching required creativity, adaptability, and a strong commitment to each student’s growth—qualities I carry into every leadership role. I loved teaching and never planned to leave until an opportunity in franchising presented itself. This experience taught me the importance of building supportive, growth-oriented environments, a philosophy that remains central to my leadership today.

Listed skills include Customer Service, Food, Franchising, Food Service, and 31 others.