Michael Meredith Email & Phone Number

Coventry, United Kingdom

- Currently delivering the large scale migration from on-prem to Cloud based solutions - Delivered numerous projects to support the Finance Transformation programme- Delivered the automation of numerous reports to satisfy FCA compliance within Online banking- Led a team of project managers and analysts to deliver the multi million pound refurbishment of the society's network of branches

Birmingham, United Kingdom

- Project manage the Data Driven Insight programme which will combine numerous intelligence systems to provide swift streamlined intelligence Cloud based solutions to analysts and front line officers as well as providing a predictive analytics solution to facilitate positive interventions through preventative policing- Lead a team of project managers who manage projects within the force's WMP2020 transformation programme delivering solutions for force radio, custody, forensics, property portfolio, kit and equipment, detained property, criminal documentation and many others- Careful and detailed planning is required to deliver solutions whilst ensuring that there is no detrimental impact on any police operations including round the clock emergency response and custody- Significant stakeholder management is required to ensure that the operational needs of senior staff and officers are catered for at a time when there is significant pressure on reducing resources. The force is required to find £130 million of savings following government cuts which equate to about a quarter of the force's budget- Management of large scale budgets (£20m+), procurement, risk management, communications and other governance protocols

Northampton, United Kingdom

• Project management of teams of global staff across numerous disciplines to deliver a variety of projects which exploit the Barclays' marketing and sponsorship portfolio including the Barclays Premier League• Identify, source and select the best staff and suppliers to maximise all resources • Understand requirements, report progress and manage the expectations of project boards and senior stakeholders• Project manage all insight and evaluation programmes managing a virtual team of research agencies to deliver actionable insight to the Sponsorship Managing Director and Marketing board members• Management of other stakeholders such as the Premier League, the Association of Tennis Professionals and Transport for London to ensure full exploitation of all contractual rights

Coventry, United Kingdom

• Project management of numerous ad hoc and continuous studies of various qualitative and quantitative methodologies across a range of topics such as product /service/channel design, customer attitude/behaviour and marketing campaign tracking• Designed, managed and delivered event driven and relationship based customer satisfaction programmes used in strategic voice of the customer programmes and branch/contact centre performance management programmes for over 25,000 staff• Management of the Brand Health Monitor evaluating the impact of all marketing activity on the health of the Barclays brand and its competitors• Built a fusion of customer behavioural data and market research to further mine the insight• Working with the Econometrics team, quantify the commercial value of improvements in customer favourability

Coventry

• Project management of numerous continuous, syndicated and ad hoc studies of various qualitative and quantitative methodologies across a range of topics• Represented Barclays interests in various syndicates with other banks such as HSBC, RBS, Lloyds and Santander • Designed, managed and delivered the Customer 1st programme, an in depth study measuring customer satisfaction with all areas of the relationship including the bank manager, the contact centre and the products and services used. Insight used in strategic decision making process and performance management programmes

Coventry, United Kingdom

• Sole Barclays competitor analyst studying the market place • Represented Barclays by trading information with competitors to provide actionable product and service analysis • Analysis of banking behaviour through the interrogation of customer and account systems using SQL and other data mining tools• Driving all insight into the business and the strategic decision making process

Coventry, United Kingdom

Delivery of the Customer Information System which combined data from numerous systems on different platforms such as Personal banking, Business banking and Barclaycard to provide for the first time, a view of the customer across all parts of the group rather than various account based views

Coventry, United Kingdom

Key achievements: Delivery of analysis of customer information and product usage of various electronic banking systems from ATM usage to Online banking systems

Coventry, United Kingdom

• The performance of a number of customer roles from cashiering to account opening and loan applications which gave me a deep understanding of the customer environment in a blue chip organisation • This identified a natural passion for helping people achieve their goals and the commercial importance of amplifying their voice in the design of products and services

Prince2, Project Management, Practioner

Market Research Society Certificate, Market Research, Credit