• Engineering team member supporting enterprise networks of 250+ offices/terminals for Estes Express Lines• Manage and monitor Taske servers for daily support• Bandwidth, hardware health, and node management daily via Solarwinds for effective network operation• Travel to terminals for site surveys and onsite support for implementing Cisco VoIP upgrades• Develop, support, and implement training for Cisco IP phone environment• Provide tier 3 and 4 support for Estes Help Desk associates on an on-call 24x7 rotation schedule• Configure full Cisco VoIP setup of site terminals in Cisco Call Manager, Unity, UCCX • Oversee scripts, prompts, and applications in UCCX• Generate call reports for specific sites and individual requests (Taske, ISI Infortel, Cisco Historical Reporting)• Organize and document site network infrastructure changes• Design terminal site network infrastructure for Cisco VoIP upgrades• Configure routers and switches for replacement hardware issues or new installs• Configure IP phones for terminal sites, individuals, and agents• Collaborate with internal tech writers for composing company standards and processes documentation• Perform basic troubleshooting efforts on analog services (toning, tracing, 66 block, 110 block)• Research and study new tools, apps, migrations steps, upgrades, bugs, etc…• Work with local vendors/LECs for circuit upgrades and network hardware upgrades at terminal sites• Daily “day-to-day” support and requests for network and voice issues

*Consultant*• Cisco Routing and Switching Configurations• Cisco Voice Management• Site Upgrades• Problem Management and Resolutions

Integration Engineer mainly focused around Cisco technologies. Call Manager • Four years of experience• Set up/configure phones• Voicemail• IPCC extensions• Hunt pilots, Hunt lists and Line Groups• Bulk admin configurations• New site setups • Jabber implementation UCCX • User management, agent management and supervisor management • Cisco Historical Reporting• Call recording• Minor scripting experienceRouting and Switching - Maintain over 300 retail stores.Cisco Meraki - Installed/Maintain over 500 wireless devices.