Michael Metz Email and Phone Number

Dev/Ops Engineering

Member of Senior Management leading a team of analysts, developers, and engineers to align Deluxe Treasury Management technology strategy with our SaaS business strategy.• Created business plan, designed architecture, negotiated datacenter agreements, and implemented plan from the ground up to create turn-key SaaS offering for a wide variety of our products becoming the primary solution offering for our Treasury Management Outsourcing business line.• Maintain day-to-day oversight of systems, environments, infrastructure, network, monitoring, and security supporting SaaS solution offerings.• Provide 24x7x365 level 3 support for Operations using SaaS multi-application solution offering.• Address tech debt, address security concerns, refresh technology, introduce new technology, manage capacity, build and expand SaaS footprint to support business growth.• Participate in M&A initiatives to integrate new acquisitions into Deluxe service offerings.• Serve as process owner for new service offerings, delivering requirements and architecting solutions to meet business needs and support organic growth.• Program Manage a portfolio of projects related to new sales opportunities, acquisitions, maintenance, or enhancements.• Manage key vendor relationships and maintain financial oversight, contract review, budget, and approval.• Provide management oversight and support for OCC, FFIEC, SOC, SOX, internal, third-party, and customer audits.

Member of Executive Leadership Team responsible for managing business risk, IT strategy, IT asset management, vendor relationships, and audit.• Developed risk-based vendor management program including framework, process, and toolset to reduce business risk and meet regulatory and compliance needs.• Built Supplier Diversity program to enhance business opportunity and vendor diversity.• Managed Tier 1 vendor relationships and provided strategic recommendations, operational oversight, and direction.• Established a program for contract review of hardware and software acquisition and developed a web-based interface for tracking and reporting.• Managed Purchasing department and instituted practices to track technological assets from purchase to disposal.• Negotiated MSA with third-party contract management to leverage syndicated buying power, drive efficiencies and reduce cost.• Implemented procedural and technical controls to ensure effective oversight and management of OCC, FFIEC, third party, and customer audit.

Member of Executive Leadership Team responsible for delivering Enterprise IT Services to support strategic and financial objectives of the business.• Managed IT strategic planning, technology adoption, technology refresh, fiscal CapEx/OpEx planning, quarterly forecasting, ROI reporting, and expense management.• Realigned project management delivery and IT PMO practice to achieve predictable service delivery in evolving Financial Software market.• Developed Comprehensive Information Security Program (CISP) and implemented CISP framework to satisfy industry-mandated security best practices.• Introduced risk management framework, developed corporate Business Continuity Plan (BCP), and implemented enterprise Disaster Recovery (DR) testing and reporting programs.• Introduced change management program to reduce defect rate and improve stability.• Participated in the creation of MSA’s, contract review, and revision for major Sales opportunities.

Member of IT Leadership Team delivering cost-effective, high-value IT Services to a growing software company in the Financial Services space. Responsible for oversight of infrastructure, computer operations, software, network, and IT support.• Realigned corporate ITSM practices to support end-to-end service delivery model and achieve organizational goals and objectives.• Introduced ITIL best practices framework discipline to improve standardization, continuity of operations, and achieve service level objectives.• Established service catalog for both business and technology services, enablement, and metrics reporting.• Introduced personal development and training programs to enhance team skills and improve employee retention.