Michael Miller Email & Phone Number

Greater Denver Area

Englewood, Co

** Ensured client satisfaction and retention by providing escalated technical support on software product line to financial institutions** Exceeded Service Level Objectives and client surveys by consistently investigating, coordinating, identifying work-around solutions, and tracking client issues to resolution** Fostered collaboration across business support teams by serving as a team technical resource, and documenting research steps of resolved solutions within case tracking… Show more ** Ensured client satisfaction and retention by providing escalated technical support on software product line to financial institutions** Exceeded Service Level Objectives and client surveys by consistently investigating, coordinating, identifying work-around solutions, and tracking client issues to resolution** Fostered collaboration across business support teams by serving as a team technical resource, and documenting research steps of resolved solutions within case tracking system** Enhanced internal and external client relationships by building and reviewing online knowledge base Show less

Greater Denver Area

** Delivered outstanding service by exceeding expectations and building long-term customer loyalty (110% year-end % to goal - 2014)** Managed high volume of calls in a calm and diplomatic manner with a solid record of achievement in trouble shooting and managing conversational flow** Identified cross-sale opportunities by incorporating needs-based sales techniques ** Ensured high level of customer inquiry resolution by researching difficult account and product issues… Show more ** Delivered outstanding service by exceeding expectations and building long-term customer loyalty (110% year-end % to goal - 2014)** Managed high volume of calls in a calm and diplomatic manner with a solid record of achievement in trouble shooting and managing conversational flow** Identified cross-sale opportunities by incorporating needs-based sales techniques ** Ensured high level of customer inquiry resolution by researching difficult account and product issues to provide accurate and final resolution to satisfied customers Show less

Denver, Co

www.vixensandangels.com** Amplified sales by creating new product listings and inventory updates via eCommerce software ** Maximized online sales by implementing and managing meta tag project of inventory** Drove immediate results and improved client follow-up by managing mail orders with a heightened sense of urgency** Generated revenue growth by offering insightful customer service tailored to the client's needs

** Improved client follow-up and ensured proactive relationship building efforts by managing escalated requests of the Pro Status customer portfolio** Enhanced service levels by maintaining, monitoring and contributing to customer public Forums and account issues** Effectively managed accounts that involved a breach of the Terms of Service by effectually using Content Moderation** Managed business improvement by training team members in Content Moderation and customer… Show more ** Improved client follow-up and ensured proactive relationship building efforts by managing escalated requests of the Pro Status customer portfolio** Enhanced service levels by maintaining, monitoring and contributing to customer public Forums and account issues** Effectively managed accounts that involved a breach of the Terms of Service by effectually using Content Moderation** Managed business improvement by training team members in Content Moderation and customer service communications Show less

Denver, Co

** Improved chronic problem resolutions by partnering successfully with leadership team, using diagnostic software, and configured remote equipment for optimal performance** Analyzed and heightened service level agreements by processing 600+ trouble tickets each month** Operated successfully in the Enhanced Service Group (ESG) by owning all Tier 1 escalation requests including DSL and VoIP products** Enriched the customer experience by assisting and reinforcing… Show more ** Improved chronic problem resolutions by partnering successfully with leadership team, using diagnostic software, and configured remote equipment for optimal performance** Analyzed and heightened service level agreements by processing 600+ trouble tickets each month** Operated successfully in the Enhanced Service Group (ESG) by owning all Tier 1 escalation requests including DSL and VoIP products** Enriched the customer experience by assisting and reinforcing training of team members in troubleshooting skills of various telecommunication mediums Show less

Computer Technology And Networking

Management Information Systems (MIS) Excellence in Education Award Dean’s List Award

Liberal Arts And Sciences/Liberal Studies