Michael Milliken Email and Phone Number
Michael Milliken work email
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Michael Milliken personal email
Michael Milliken phone numbers
Specialties: CCNA /CCNP ID # CSCO10385775
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Vp For Network Technology And InnovationMerit NetworkYpsilanti, Mi, Us -
Vp For Network Technology & InnovationMerit Network Aug 2017 - PresentAnn Arbor, Michigan, Us
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Vp Technology & OperationsMerit Network Mar 2011 - PresentAnn Arbor, Michigan, UsTechnology advisor to senior management and executive leadership. Responsible for Merit's infrastructure strategy, architecture, service delivery standards, and ensuring infrastructure improvements are aligned with company goals.
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Sr Network EngineerMerit Network Mar 2008 - Apr 2011Ann Arbor, Michigan, UsResponsible for design, implementation, traffic engineering, peering co-ordination, performance evaluation, hardware and software upgrades, security, converged IP, Voice, Video, and multicast traffic. Responsible for research, evaluation, approval and implementation of all equipment additions to Merit's network topologies.Provide a test bed for the latest network equipment and protocols to foster synergies between network researchers and operational groups across the educational community to push the boundaries of networking.Participate in weekly rotation of 24/7 on call staff providing technical escalation after normal business hours.
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Network EngineerElectronic Data Systems Jun 2006 - Mar 2008Houston, Texas, UsNetwork Engineer and Team Lead of 14 employee's supporting voice, data, and misc. other systems for Bank of America through the EDS Auburn Hills Network Operation Center. -
Customer Technical Escalation Center ManagerVerizon Business 2003 - Mar 2006Basking Ridge, Nj, UsProvide second level technical support for Verizon Network Services. Responsible for managing 24/7 team of network engineers. Monitored network traffic patterns for utilization and capacity issues. Partnered with provisioning team on testing new circuit installations. Worked with local telephone exchange carriers (LECS) to report and troubleshoot circuit level errors and interconnect issues. Assessed operational and performance gaps for support center; developed recommendations and implementation plans to facilitate change. -
Group Manager - Technical Focus TeamMci/Worldcom 2000 - 2003Strategically planned needed resources, securing budget allocations, performed screening and hiring to secure team of 10 employees. Performed HR functions relating to team management, including scheduling, hiring, firing, performance evaluations, promotions, and compensation. Developed and installed technical training and troubleshooting programs. Created escalation procedures that improved MTTR from an average of 6hrs to 4hrs. Instructed employees in Network Architecture, Cisco routers, Juniper Router, PSTN, EWSD, 5E, DMS, 3Com Total Control Chassis, Ascend TNT Dial NAS, Lucent APX 8100 NAS, Ascend ASG soft switch. Authored and maintained all 1st level troubleshooting documentation utilized by inbound customer service reps supporting VIP dial product.Received MCI Ovation Leadership Award 2003Recognized for outstanding performance received WorldCom Circle of Excellence Award 2002.
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Shift ManagerUunet Jul 1999 - Mar 2000Managed staff of 6 customer support specialists on the Midnight shift.
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Network Control TechnicianAns Advanced Network Services Mar 1999 - Jun 1999Albany, Ny, UsProvided dedicated 24/7 customer support and network monitoring for dial-up customer base. -
Kitchen ManagerOutback Steakhouse Jul 1997 - Sep 1998Tampa, Fl, UsControlled profit and loss including food, beverage, operating supplies, repair and maintenance costs. Monitored food production, quality and consistency of products. Hired, trained, and supervised staff of 25 to 40 kitchen personnel. Manage day-to-day operations of a high volume kitchen. Minimize waste and inefficiency while maximizing sales. Excelled in crisis management including expediting repair of faulty equipment, compensating for understaffing, dealing with acts of god, and overall problem solving.
Michael Milliken Education Details
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Washtenaw Community College -
Eastern Michigan University
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Waynesburg University
Frequently Asked Questions about Michael Milliken
What company does Michael Milliken work for?
Michael Milliken works for Merit Network
What is Michael Milliken's role at the current company?
Michael Milliken's current role is VP for Network Technology and Innovation.
What is Michael Milliken's email address?
Michael Milliken's email address is ml****@****rit.edu
What is Michael Milliken's direct phone number?
Michael Milliken's direct phone number is +173452*****
What schools did Michael Milliken attend?
Michael Milliken attended Washtenaw Community College, Eastern Michigan University, Waynesburg University.
Who are Michael Milliken's colleagues?
Michael Milliken's colleagues are Bob Stovall, Geoff Cost, Danielle Clair, Ryan Fuller, Lori Hextall, Adam Myers, Sara Shurmur.
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