Michael M. Email & Phone Number

Wilstead, Gb

Luton, England, United Kingdom

• Leading a team of four to deliver best in class customer service, conduct annual reviews and biannual one to ones• Managed the team to process all operational sales functions within the company; machine sales, spare parts, purchasing, maintenance agreements and training • Assisting customer service representatives, vendors and logistics providers in troubleshooting situations • Updating customer data using CRM systems • Chairing meetings to further streamline and enhance administration processes in line with head office procedures and new releases • Interviewing candidates and training successful applicants within the administration department • Key point of contact for the Managing Director, National Sales Manager and Service Manager for key customer projects • Organising customer visits, attending with senior management teams to discuss expansion projects, complaint management and resolution• Attending annual middle management meetings at head office, management development and networking • Acted as cover for all administrative processes in light of employee leave and absences

Luton, England, United Kingdom

• Organising sales visits, presenting products, establishing new business, negotiating contracts and packages• Increasing revenue by negotiating group maintenance agreements and maximising yearly renewals of high-end contracts• Establishing long-term, mutually beneficial customer relationships • Optimising customer retention and profitability through application of organisational quality critical standards (best in class)• Rewarded customers with loyalty bundles for continuous machine maintenance agreements • Developing and implementing a warranty expiry notification procedure to increase successful conversion to agreements • Monitoring and updating agreement terms and conditions

Dunstable, England, United Kingdom

• Acting as first contact for key accounts across the Midlands region including three regional managers and over 100 customers• Enhancing the customer experience of key accounts and increasing uplift of products through swift and accurate processing of orders• MRP Controlling, daily assessment of inventory, analysing data, forecasting which product will see a boom in purchasing within the area and planning accordingly• Proactively assisted customer complaint rectification, mediating before escalation to secure critical continuing customer loyalty• Regularly recognised for achieving most monthly sales and placed first in office leagues for sales of specialised products• Slashing monthly stock holding by 15%, creating specialised product bundles as part of sales promotions

Houghton Regis, England, United Kingdom

Planning logistics, packing and dispatching

Luton, England, United Kingdom

• Managing stock control and monitoring quality and suitability of deliveries• Devising and implementing new and more effective stock-control procedures• Reducing personnel costs and increasing efficiency through creation of a bespoke storage location checker• Designing and implementing the regular use of a regular mail sheet for suppliers resulting in reduced outstanding credits• Estimating incoming damaged vehicles, calculating work time for vehicle repair • Designed and launched a new consumables stocking system (reduced monthly overall spend by 7.5%)• Brokered increased supplier discount structures