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Michael Mimms is listed as Customer Experience Analyst at Virginia Information Technologies Agency, a with 220 employees, based in Fredericksburg, Virginia, United States. AeroLeads shows a work email signal at jimmyjohns.com and a matched LinkedIn profile for Michael Mimms.
Michael Mimms previously worked as Digital Business Line Intelligence Analyst at Atlantic Union Bank and Business System Analyst at Atlantic Union Bank. Michael Mimms holds Bachelor'S Degree, History from James Madison University.
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Top performing Data Analyst with 5 years experience, specializing in customer experience analytics and building trend analysis.
Listed skills include Sql, Microsoft Excel, Microsoft Office, Restaurant Management, and 36 others.
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Richmond, Virginia, United States
Created interactive dashboards in Power BI to provide insights for customer sentiment and demand.• Operationalized 5 dashboards within the first 6 months of employment.• Assisted the finance and demand management team with their analytical needs for collaborative efforts.• Maintained and created sites on SharePoint.• Administered and developed customer satisfaction surveys, both scheduled and ad-hoc.
Richmond, Virginia, United States
Developed and maintained dashboards in Tableau and Power BI for all Digital Banking products.• Leveraged entirely new data resources to enhance reporting and business understanding. • Created complex queries in SSMS and processed massive data sets in Python to build scheduled reporting.• Collaborated with teammates to perform code review and QA testing for a companywide incentive program.• Identified system inefficiencies to improve the digital experience at no cost to the company.
Richmond, Virginia, United States
Implemented hotfixes, patches, root cause analysis and performed regression testing.• Assisted in the development, launch and continued improvement of the bank’s customer complaints portal.• Developed, designed, and tested new application features in an Appian’s low code platform.• Recorded and updated change control documentation using Agile methodology.
Richmond, Virginia Area
Delivered insights for every customer point of contact within the bank. • Delivered the first Customer Experience dashboards for every customer contact point in the bank.• Transformed Voice of the Customer reporting into an Insights and Actions model.• Completed new Covid reporting for Executive Leadership within 48 hours after lockdown.
Asheville, North Carolina Area
Performed Analysis, Data Wrangling and ETL on badly formatted public data sets in a MySQL environment. • Top 3 data processor responsible for Auditing and validating data in a MySQL environment.• Led a project to track natural disasters optimizing data collection efforts for insurance clients.• Provided training to improve QA procedures and improve cross departmental communication.• Contributed to the company wiki with tips to increase data production and improve audit accuracy.• Rejoined as a Contractor in March 2020 - March 2021
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Michael Mimms works for Virginia Information Technologies Agency.
Michael Mimms is listed as Customer Experience Analyst at Virginia Information Technologies Agency.
AeroLeads has found 1 work email signal at @jimmyjohns.com for Michael Mimms at Virginia Information Technologies Agency.
Michael Mimms is based in Fredericksburg, Virginia, United States while working with Virginia Information Technologies Agency.
Michael Mimms has worked for Virginia Information Technologies Agency, Atlantic Union Bank, and Buildfax.
You can use AeroLeads to view verified contact signals for Michael Mimms at Virginia Information Technologies Agency, including work email, phone, and LinkedIn data when available.
Michael Mimms holds Bachelor'S Degree, History from James Madison University.
Michael Mimms is listed with skills including Sql, Microsoft Excel, Microsoft Office, Restaurant Management, Microsoft Word, Historical Research, Data Analysis, and Supply Chain Optimization.
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