Michael Mimms Email & Phone Number

Richmond, Virginia, United States

• Created interactive dashboards in Power BI to provide insights for customer sentiment and demand.
• Operationalized 5 dashboards within the first 6 months of employment.
• Assisted the finance and demand management team with their analytical needs for collaborative efforts.
• Maintained and created sites on SharePoint.
• Administered and developed customer satisfaction surveys, both scheduled and ad-hoc.

Richmond, Virginia, United States

• Developed and maintained dashboards in Tableau and Power BI for all Digital Banking products.
• Leveraged entirely new data resources to enhance reporting and business understanding.
• Created complex queries in SSMS and processed massive data sets in Python to build scheduled reporting.
• Collaborated with teammates to perform code review and QA testing for a companywide incentive program.
• Identified system inefficiencies to improve the digital experience at no cost to the company.

Richmond, Virginia, United States

• Implemented hotfixes, patches, root cause analysis and performed regression testing.
• Assisted in the development, launch and continued improvement of the bank’s customer complaints portal.
• Developed, designed, and tested new application features in an Appian’s low code platform.
• Recorded and updated change control documentation using Agile methodology.

Richmond, Virginia Area

• Delivered insights for every customer point of contact within the bank.
• Delivered the first Customer Experience dashboards for every customer contact point in the bank.
• Transformed Voice of the Customer reporting into an Insights and Actions model.
• Completed new Covid reporting for Executive Leadership within 48 hours after lockdown.

Asheville, North Carolina Area

• Performed Analysis, Data Wrangling and ETL on badly formatted public data sets in a MySQL environment.
• Top 3 data processor responsible for Auditing and validating data in a MySQL environment.
• Led a project to track natural disasters optimizing data collection efforts for insurance clients.
• Provided training to improve QA procedures and improve cross departmental communication.
• Contributed to the company wiki with tips to increase data production and improve audit accuracy.
• Rejoined as a Contractor in March 2020 - March 2021