Service Delivery Operations Manager
Current
Jul 2023 - Present
AeroLeads people directory · profile
Michael Minster Email & Phone Number
Service Delivery Operations Manager
at
TikTok
1 work email found
@tiktok.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Operations Manager
Location
Hermitage, Tennessee, United States
Company size
Who is Michael Minster? Overview
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Quick answer
Michael Minster is listed as Service Delivery Operations Manager at TikTok, a company with 6875 employees, based in Hermitage, Tennessee, United States. AeroLeads shows a work email signal at tiktok.com and a matched LinkedIn profile for Michael Minster.
Michael Minster previously worked as Operations Manager at Taskus and Customer Service Team Lead at Taskus. Michael Minster studied at University Of Oklahoma.
Company email context
Email format at TikTok
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{first}.{last}@tiktok.com
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AeroLeads found 1 current-domain work email signal for Michael Minster. Compare company email patterns before reaching out.
Profile bio
About Michael Minster
15+ years of customer service industry experience. Leader with a passion for teamwork, professional development, and client communication. Interdepartmental communication ninja. If you can't work with WFM/HR/Recruiting/Training then you will never succeed. Build bridges and watch the wins roll in.
Listed skills include Customer Service, Call Centers, Data Entry, Leadership, and 7 others.
Current workplace
Michael Minster's current company
Company context helps verify the profile and gives searchers a useful next step.
Tiktok
8 roles
Michael Minster work experience
A career timeline built from the work history available for this profile.
Operations Manager
Inherited international pc/mobile gaming client and turned a 2/10 client survey into an 8/10 within 6 months. Finished the year as a top 3 vendor worldwide. Consistently hit bonus goals based on campaign metrics. Raised gross margin and hit 99% BTP over the past 6 months. Ran full day to day operations for a team of 80 employees and managed a team of 7.
Apr 2021 - Mar 2023
Customer Service Team Lead
Responsible for leading a team of 12-15 people in daily chat support operations including performance coaching, career development, scheduling concerns, attendance, payroll corrections/edits, and overall team guidance. Additional duties include preparing reports for Operations Managers, overall floor leadership, answering teammate questions via team chat.
Mar 2018 - Apr 2021
Apple Senior Advisor Tier Ii
Started as an iOS advisor and moved to Mac+ within two months. Promoted to Senior Advisor Tier II six months later. Handled manager escalations for all Apple products. Responsible for manager level decisions regarding complaints and disputes. Communicated with internal product engineers and Apple Store managers in retail locations to ensure final.
Oct 2016 - Mar 2018
Training Specialist
Intuitive Solutions
Trained both in house and at home agents for inbound customer service calls serving a large Pizza Hut franchise group (Muy Brands). Audited calls and ensured quality control for both new hires and tenured agents. Assisted with escalated manager cases and communicated with individual General and District Managers to ensure full resolution.
Mar 2015 - Aug 2016
Emergency Roadside Service Rep
Assisted car rental customers with mechanical difficulties, stolen cars, accidents etc.. Coordinated with local branch managers to resolve issues in a timely matter. Dispatched tow trucks, taxi cabs and other services to assist customers. Issued payment vouchers to vendors for tires, oil change, tows etc...
Jan 2007 - Nov 2008
Customer Care Specialist
Assisted wireless phone customers with billing, technical and general questions. Processed payments and reactivated disabled service.
Mar 2003 - Feb 2006
Lead Customer Service Representative
Convergys
Handled inbound calls for DirecTV. Troubleshooting, billing and general customer service issues. Helped train new employees.
Mar 2000 - Aug 2001
Team & coworkers
Colleagues at TikTok
Other employees you can reach at tiktok.com. View company contacts for 6875 employees →
UA
Umar Awaan
Colleague at TiktokPeshawar, Khyber Pakhtunkhwa, Pakistan, Pakistan
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SC
Sophia Chen
Colleague at TiktokUnited Kingdom, United Kingdom
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CS
Camila Salem
Colleague at TiktokSão Paulo, São Paulo, Brazil, Brazil
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UM
Uniq Magar
Colleague at TiktokLudhiana East, Punjab, India, India
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NT
Neta Tartakovsky
Colleague at TiktokLos Angeles, California, United States, United States
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MV
Miguel Velasquez
Colleague at TiktokSan Pedro Sula, Cortés, Honduras, Honduras
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VV
Vy Vo
Colleague at TiktokHo Chi Minh City, Vietnam, Viet Nam
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FS
Fatima Sheikh
Colleague at TiktokAustin, Texas Metropolitan Area, United States
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AC
Alessio Cassese
Colleague at TiktokItaly, Italy
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KL
Keyu Long
Colleague at TiktokShanghai, China, China
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Umar Awaan
Colleague at TiktokPeshawar, Khyber Pakhtunkhwa, Pakistan, Pakistan
View →
SC
Sophia Chen
Colleague at TiktokUnited Kingdom, United Kingdom
View →
CS
Camila Salem
Colleague at TiktokSão Paulo, São Paulo, Brazil, Brazil
View →
UM
Uniq Magar
Colleague at TiktokLudhiana East, Punjab, India, India
View →
NT
Neta Tartakovsky
Colleague at TiktokLos Angeles, California, United States, United States
View →
MV
Miguel Velasquez
Colleague at TiktokSan Pedro Sula, Cortés, Honduras, Honduras
View →
VV
Vy Vo
Colleague at TiktokHo Chi Minh City, Vietnam, Viet Nam
View →
FS
Fatima Sheikh
Colleague at TiktokAustin, Texas Metropolitan Area, United States
View →
AC
Alessio Cassese
Colleague at TiktokItaly, Italy
View →
KL
Keyu Long
Colleague at TiktokShanghai, China, China
View →
2 education records
Michael Minster education
Education record
Education record
FAQ
Frequently asked questions about Michael Minster
Quick answers generated from the profile data available on this page.
What company does Michael Minster work for?
Michael Minster works for TikTok.
What is Michael Minster's role at TikTok?
Michael Minster is listed as Service Delivery Operations Manager at TikTok.
What is Michael Minster's email address?
AeroLeads has found 1 work email signal at @tiktok.com for Michael Minster at TikTok.
Where is Michael Minster based?
Michael Minster is based in Hermitage, Tennessee, United States while working with TikTok.
What companies has Michael Minster worked for?
Michael Minster has worked for Tiktok, Taskus, Volt - International, Intuitive Solutions, and Hertz.
Who are Michael Minster's colleagues at TikTok?
Michael Minster's colleagues at TikTok include Umar Awaan, Sophia Chen, Camila Salem, Uniq Magar, and Neta Tartakovsky.
How can I contact Michael Minster?
You can use AeroLeads to view verified contact signals for Michael Minster at TikTok, including work email, phone, and LinkedIn data when available.
What schools did Michael Minster attend?
Michael Minster studied at University Of Oklahoma.
What skills is Michael Minster known for?
Michael Minster is listed with skills including Customer Service, Call Centers, Data Entry, Leadership, Conflict Resolution, Escalation Resolution, Customer Relations, and Retention Management.
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