Retired

Responsible for improving customer relations and service, total gross profit, merchandising, store appearance and cleanliness.•Customers responded positively to my interactions with them even calling our corporate office with positive feed back•The location total gross profit rose from 2% to 6%.•Pawn results were higher and exceeded standard.•Recognized for merchandising and re-set improvements. Improved store appearance.•Recognized for secondary task performance by in store management and by both District and Regional Supervisors.•Received both verbal and written recognition for teamwork and attendance.

•Responsible for/Achieve-- accurate and timely loop deliveries of transfers from the South County Lemay Location to the Maplewood Hub. This also includes picking up transfers back to South County after verifying accuracy.•Responsible for/Achieve-- transfers are urgent/hot shot orders for all of Al’s customers, covering all twelve locations in the St. Louis Metro Area—Missouri and Illinois.•Responsible for/Achieve-- contacting all locations requesting transfers from South County to verify accuracy and timeliness. This occurs before starting the loop.•Responsible for/Achieve—the entire loop must be completed within a one hour time frame and then start over.•Responsible for/Achieve—when absolutely necessary, direct delivery to a customer may be requested by my manager, while still maintaining the loop timeliness. My record of being able to accomplish this is highly regarded.

Customer Service Representative-Financial/ In ChargeLoyal LoansJanuary 29, 2014—March 18, 2014 2025 Rock Road, Desoto, MO 63020Responsible for improving customer relations and service. Results so far:Desoto, MO Location was not operating at standard for two plus years.•February, 2014 the Desoto location now exceeded standard.•Delinquent loans –30, 60, 90 and 91 days were reduced. •Renewal rates for qualified loans exceeded past location performance.•Write off recovery rate led the district. •Collection results were higher and exceeded standard.•Customers responded/ rose to new standards expected.•The location qualified as bonus eligible.•March 19, 2014 – Present 1450 Jeffco Blvd. Arnold, MO 63010•Started more intense training for possible management opening.

•Responsible for being the face of excellent customer service/relations. Customer feeback was positive.•Responsible for/Achieved accurate and timely deliveries of electrical fixtures and supplies to construction sites, remodels and/or other businesses. This included load/unload/ inventory balance.•Responsible for/Achieved sequencing delivery routes that were more efficient, time saving and fuel saving.•Coordinated pre delivery phone contact for deliveries that required special handling. Followed up with on site delivery to specifications.

•Responsible for being the face of excellent customer service/relations. Feedback was extremely positive.•Responsible for/Achieved for accurate and timely deliveries to our customers. •Effectively executed orders accepted, dispatched and delivered using data entry via Blackberry application.•Responsible for/Achieved sequencing delivery routes that were more efficient, time saving and fuel saving. This included load/unload/inventory balance.•Responsible for/Achieved optimizing sales with the proper point of sales materials. Distributed materials to weigh stations. •Insured/ handled special deliveries from initial contact through delivery on site.

•Responsible for being the face of excellent customer service/relations. Feedback was positive.•Responsible for/Achieved accurate and timely deliveries of automotive parts and supplies to our customers. This included load/unload/inventory balance.•Responsible for/Achieved sequencing delivery routes that were more efficient, time saving and fuel saving. •Responsible for/Achieved optimizing sales with the proper point of sales materials.

•Responsible for being the face of excellent customer service/relations. Feedback was extremely positive.•Responsible for/ Achieved accurate and timely deliveries of electrical fixtures and supplies to construction sites. This included load/unload/inventory balance.•Responsible for/ Achieved sequencing delivery routes that were more efficient, time saving and fuel saving.•Coordinated pre delivery phone contact for deliveries that required special handling. •Followed up with on site delivery to specifications.

Responsible for sales results in a four state region-Illinois, Indiana, Michigan and Wisconsin. Missouri was added in the first quarter of 2007. Report to the National Sales Manager, Fundraising and Childcare.• Promoted to Regional Sales Manager in three years.• Assumed this position in October 2005. Out of 76 total contracts for the year, 49 were closed from October-December.• Increased business significantly-- closed 257 contracts and achieved $418,198 in sales for 2006. In addition, 200+ contracts have been closed for 2007 and 1 for 2008.• Developed a marketing strategy that includes cold calls, phone campaigns, mailing campaigns, prospect lists, face to face show/ convention sales and increase in Depot interest and involvement through Training Sessions.• Developed a Fundraising and Childcare Business Training Folder and Program. Conducted District, then Focus Depot Training Sessions for the Home Service business. This includes both management and non management employee training.

Responsible for sales results in three key market areas- residential, business stops and fundraising. Reported to the General Manager of the facility.• Promoted twice in the first year. Initially, started as a Driver, then Pre-Sell Call Representative. The last promotion resulted in the position of Sales Representative.• Acted as the Sales/Marketing Manager in the absence of that position. Developed the sales and marketing strategy, which was adopted by other facilities.• Achieved sales of $25,000 plus per week while functioning as the facility Call Representative.• Sales development in business group stops—started with none and grew to over seventy sites. Also, developed sixty-four more sites, then assigned and directed the efforts in growing the business.• Planned and coordinated events to increase community awareness and sales. Also, built strong partnerships with residential, business and fundraising groups.• Recognized for building and achieving a large customer base with over a 90% retention rate.• Recognized as possessing special and unique skills by the Corporate Sales Training Manager.

Provided both independent and contract services. Expertise required in all facets of Human Resources

Responsible for all HR functions for three shift packaging operations. Reported to the Director of Plant Operations.• Improved safety awareness by increasing employee involvement in building a “safety culture”.• Reduced absenteeism by 53% and implemented a corporate wellness program increasing employee satisfaction.• Wrote an employee handbook clearly outlining HR processes/procedures, which was recognized by the parent company and recommended for use at the corporate headquarters.• Significantly reduced turnover rates at all employee levels despite three voluntary lay offs by improving HR/organizational creditability. • Corrected job classification inequities by broad-banding a single classification for packaging attendants based on skills and service, improving employee morale and reducing plant liability.• Prepared facility for FDA inspection resulting in 0 deviations, no 483’s, no decrees and no warnings by conducting audit and designing a form, which was adopted for future use by the plant.

Responsible for the entire HR function for a tier I law firm (+100 attorneys). Duties included staffing, ensuring compliance with all laws and/or regulations, insurance and other benefit implementation, policy writing and procedures, training, worker’s compensation issues. Reported to the Director of Administration.• Wrote the first prototype policy for the Family Medical Leave Act. • Reduced staffing costs by strengthening accountability within the Receptionist/Mail Messenger area.• Wrote in-house programs on proper interviewing and also on writing compliant job descriptions.• Negotiated Long Term Disability and One Times Salary Group Life Insurance that reduced costs previously paid by firm employees while enhancing benefits.• Recommended and put in place an option to the firm dental plan, which provided for an open choice. Also, negotiated a price, which was attractive enough for a 30% employee switch. • Provided support and human resource knowledge to the Manager of Paralegal Services in bringing that department’s productivity and accountability to a higher level. • Guided the firm’s Affirmative Action Program and strengthened four (4) areas such as EEO-1 reporting, policy manual, written statement and advertisements for openings.

Personnel Manager, Concorde Brands Division 1989 - 1993Responsible for the total human resource function for 370-person confectionery manufacturing plant. Duties included staffing, benefit implementation, policies and procedures, training and safety program. Reported to the Division General Manager.• Reduced lost time accidents by 40% during the 1992 policy year.• Eliminated repetitive motion disorders 100% in two years, resulting in savings of $180,000.• Staffed a facility for management, clerical and hourly workforce that tripled in two plus years.• Reduced turnover to 4.7% - lowest of all Sunmark Divisions.• Revamped new employee orientations and safety training sheets which improved training time, impacted goods produced, improved the safety record and reduced absenteeism by 15%.• Guided the division to compliance with the ADA and wrote model job descriptions.• Developed innovative proposal within the wage program that maintained non-union status and reduced costs.

• Led all departments in positive direct labor contribution, material control and safety record.• Recognized by Sunmark management as a top supervisor in all divisions.• Developed, recognized and promoted supervisors and process operators.

Responsible for all retail functions in a 57,000 square foot store. This included all facets of hiring, training,motivating, disciplining and leading employees. Also, this included ordering, merchandising, displaying and inventory control of stock. Safety, security, cash balance and sanitation were ongoing. Sanitation met/exceeded both city , state and federal inspections.