Michael Mitchell Email & Phone Number

United States

Monitor Inventory control and generate loss sale report•Determine customer requirements and expectations in order to recommend specific products and solutions •Recommend alternate products based on cost, availability or specifications •Presented price, credit and terms in accordance with standard procedures and customers’ profitability profiles.•Accurately process customer transactions such as orders, quotes or returns •Provide accurate information regarding availability of in-stock items •Obtain accurate information from vendors relating to shipment dates and expected date of delivery •Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. •Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. •Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. •Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. •Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals. •Setup and maintain customer files •Identify trends in customer satisfaction or dissatisfaction •Manage time effectively, meet personal goals and work effectively with other members of the distribution team. •Communicate to the purchasing department unexpected increases or decreases in demand for products •Follow company policies and procedures. •Present a professional image at all times to customers and vendors.

Responsible in developing store management team within the district level in order to deliver the highest customer experience in all the company’s stores under my authority; Evaluate the store environment and other important business indicators in order to be able to identify problems and other concerns that can provide opportunity for improvement in the regional level. Responsible for promotion of our products and services while performing all of the following services at various locations and as required: •Auto Products and Services •Customer Satisfaction & Loyalty•Creating Results for Associates, Customers, and the Company •Customer Satisfaction & Loyalty •Ensuring daily reports are ran•Purchasing/ Shipping and Receiving accessories accounts and inventory control•Outsourcing products and services to new and current customers

Build and develop relationships with key suppliers and customers•Order materials and services as per negotiated and appropriately approved•Prepare purchase requisitions, approve and issues purchase orders in accordance with company policy and negotiated terms and conditions•Maintain procurement files•Track Purchasing activity and measurements•Dealing with suppliers, Brokers•Help to lower the cost and secure agreements.•Liaise with Accounts Payable Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier.

Irvine Ca

Purchasing for Kawasaki Motor Corp.I was in a team of buyer responsible for purchasing parts for race teams owned and operated by Kawasaki.

Generate new and repeat sales by providing product and technical information in a timely manner •Determine customer requirements and expectations in order to recommend specific products and solutions •Recommend alternate products based on cost, availability or specifications •Presented price, credit and terms in accordance with standard procedures and customers’ profitability profiles •Accurately process customer transactions such as orders, quotes or returns •Provide accurate information regarding availability of in-stock items •Obtain accurate information from vendors relating to shipment dates and expected date of delivery •Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability •Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items •Monitor scheduled shipment dates to ensure timely delivery and expedite as needed •Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint •Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals •Setup and maintain customer files •Identify trends in customer satisfaction or dissatisfaction •Manage time effectively, meet personal goals and work effectively with other members of the distribution team •Communicate to the purchasing department unexpected increases or decreases in demand for products •Follow company policies and procedures •Present a professional image at all times to customers and vendors

Day to day operations ensuring that the organization of troops •Trained new troops for operational readiness •Maintained operational readiness of a 16 member team and 4 vehicles