Michael Mitchell Email & Phone Number

Norcross, Georgia, United States

• Manage the daily MACD work queues for the members of our Platform Operations analyst team members. o Move, add, change, and delete requests.• Provide backup support managing the engineering side of the operations teams.• Create and track scheduling of all projects.• Work through and remove any “blockers” that impede workflow.• Ensure accurate records within multiple databases.• Work across multiple teams to accomplish tasks and goals.o Project Management o Engineeringo Saleso Network Operations Centero Both executive and senior leadership • Direct calls with clients when required. • Create process documentation and flow charts for multiple groups within the organization.• Project management. • Track progress of new customer onboarding.o Gather all customer data. o Verify any credentials and access.o Location and LCON data.o Rules of engagement for alerting• Work to ensure a smooth transition into our customer portal. • Support the engineering team as required for test and turnup as well as field service dispatch.• Provide both daily and weekly updates to the executive and senior leadership.

Norcross, Georgia, United States

ADCom Solutions, Norcross GeorgiaProject Manager III, 2019 –2020• Organizes, plans, and monitors multiple activities spanning end to end project delivery, people and resources management.• Establishes a cooperative team environment.• Develops input to departmental, business unit, and enterprise direction and strategy.• Maintains detailed project records and communication artifacts.• Identifies and focuses project teams to achieve or exceed realistic milestones and objectives.• Responsible for people Management, including goal setting and providing performance feedback.• Working with Project Management Applications• Organizes, plans, and monitors multiple activities spanning end to end project delivery, people, and resources management.• Establishes a cooperative team environment.• Develops input to departmental, business unit, and enterprise direction and strategy.• Maintains detailed project records and communication artifacts.• Identifies and focuses project teams to achieve or exceed realistic milestones and objectives.• Responsible for people Management, including goal setting and providing performance feedback.• Working with Project Management Applications

Evansville, Indiana Area

• Manages overall project performance including schedule, communications, resource issues, and customer satisfaction.• Specifically manages telecom projects that involve delivering high capacity IP MPLS circuits or optical wavelengths over fiber optic networks. • Products include Carrier Ethernet, Wavelengths, Dedicated Internet Access, Cell Tower Backhaul, Dark Fiber, Small Cells, and other internal network deployment projects.• Serves as single point-of-contact by establishing, maintaining and managing both external and internal customer relationships as relating to project performance. Participates in weekly conference calls and meeting to report project status.• Reports project status and performance data. Plans, monitors, and controls the project.• Work with OSP Engineers, Network Engineers, and Construction Technicians to direct their activities to ensure the applicable project or circuit is turned up on schedule. Escalates appropriately when necessary

Evansville, Indiana

Work directly with sales engineering to verify planning, cost, and feasibility for customer buildsReview and verify fiber routes with outside plant (OSP)and long-haul planning teamsDocument work requests, pricing, and network engineering projects including tracking for project and cost approvalsAudit network capacity reports and make cost-savings recommendationsObtain project quotes from vendors and track network cost across project lifeResearch equipment inventory, circuit hierarchy and design layout, and network systems in MetaSolve

Windstream Communications

Manage projects for triple-play supplier (voice/data/video), wireless deployments, and equipment moves and decommissionsMaintain site drawings, making red-line updates and performing site surveysInventory wireless equipment, specs, and billing documentationCoordinate project tasks including scope of work, timelines, contractor relations, team meetings and agendas, issue resolution, status updates, equipment ordering and delivery, and installation schedulingFilter specific equipment requests, research specs and requirements, and manage ordering and delivery with vendors, purchasing, and warehousingResearch circuit design layout reports in MetaSolve

Evansville, Indiana Area

Install Adtran 2800 & 2820 muxes; Ciena CN 1000 (UNE-L); Digi-test toll grade systems; Ethernet and ABAM cable; DS3/Cat5 cable; Fiber optic termination panels, cabling, and jumpers; ADC DSX1 & DSX3 patch panels; Cisco 2820: Cisco 3750; Cisco 7609; Cisco 7606; Motorola DSR4400Md and 4402X receivers Sun/Netra ServersCircuit & equipment install and maintenance on Tellabs 2300, Santera T-9000, Acterna 2310, and Integral Access equipmentCreated departmental vendor return policy and shipping processMaintain inventory and order tools and suppliesManage internal billing and MetaSolve work queuesTrain, schedule, and dispatch switch techniciansData Center, POP, and central office build out. Rack installation, iron and cable ladder rack installation. And fuse panels. Perform field inspections, installations, and sight surveys

Evansville, Indiana Area

Create and maintain new customer accountsCoordinate customer moves/transitions with other telecom companies and internal work groups

Evansville, Indiana Area

Create, maintain, troubleshoot, and upgrade customer accountsRate specialist working directly with customers and internal billingFocus on customer retention and service