Michael Mitchell Email & Phone Number

Staunton, Virginia, United States

Staunton, Virginia, United States

• Answer calls, e-mails, voice mails, and IT help desk tickets • Troubleshoot and repair hardware, software, printer issues• Answer questions and teach new software and hardware • Site visits for replacements and face to face help• Active Directory, Office 365, Sharepoint Administration and Power Automate issues• Network issues at our offices in the District and working with their ISP's• Set up iOS and Android devices

Blacksburg, Virginia, United States

• Answer calls, e-mails, voice mails, and helpdesk tickets in a timely manner • Logged customers information in the 4Help system • Serviced 180,000+ users emails • Helped troubleshoot escalated tier tickets from the 24-hour 4Help system • Managed G-Suite for Education, Microsoft Office, Microsoft SharePoint, and Microsoft Azure • Created AWS accounts

Roanoke, Virginia, United States

• Answer calls, e-mails, voice mails, and tickets in a timely manner • Logged customer information into our Remedy Helpdesk ticket system • Troubleshoot all supported hardware and software including, Aruba Switches & Scubas, Citrix, VMWare • Walked field technicians through hardware & software upgrades • Re-imaged servers, registers and in-house laptops • Work with other departments to ensure that company goals and resolution methods are met

Rocky Mount, Virginia, United States

• POS Retail Level 2 IT Support for The Children’s Place retail stores • Answered IT Helpdesk calls and emails • Troubleshoot network equipment, HP POS systems, Cisco Routers, Switches, VOIP Hardware, Servers, WAP’s, advised on-site technicians, Cisco Meraki Administrator • Administered passwords and rights to 1500+ users• Troubleshoot and replaced hardware and software

Roanoke, Virginia, United States

• Serviced and repaired Xerox printers • Troubleshoot hardware and networking issues • Replaced major hardware and components • Updated firmware and software • Travel and mileage experience

Lynchburg, Virginia Area

• Answered IT Helpdesk calls and tickets • Administered rights to 3000+ Government Employees Internationally, including o Deltek products - Costpoint, Time Sheet, Vision Touch Time & Expense, IBM Cognos, Microsoft SharePoint, Active Directory, Microsoft Exchange, Microsoft Server, and VMWare • Mac and PC troubleshooting, repair• Familiar with Mac and PC hardware/software • Tested new equipment/software and created PO’s for new equipment • 24 hour on-call experience • Trained new helpdesk employees • Administered building security badges

Computer Science, Computer Systems Networking And Telecommunications

Computer Science w/ Major in Computer Electronics Technology & Networking.

Education record

Activities and Societies: Beta Club, TSA, Soccer Team.