Michael Mitchell Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Technical Lead and SME for Telstra's consumer email platform.

North Ryde, Nsw

Reporting to the Managing Director, and managing a team of software developers and testers, to successfully deliver integrated traffic enforcement systems on time for our customers around Australia.Analysed and prepared successful responses to RFT’s, collaborating with the Technical Director, Operations Manager, Business Development Manager and the Managing Director.Perform critical requirements analysis and solution design for systems, new products and components and modification to existing products to deliver on client needs.Professional and customer focused, continually manage effective customer relationships throughout project lifecycles, including refining requirements, interface specification, coordination of change windows for installation and upgrades, and post project support activities. Direct and respected point of contact for customers.Through effective team management, staff are knowledgable across a broad range of products and projects. Highest levels of customer service are managed and maintained, ensuring response to service requests within strict KPIs.Responsive and flexible to business and customer needs, during business and after hours. Completed several onsite and remote installations including server build and install, network device configuration, software installation and upgrades and post project support, both remotely and onsite in control centres, tunnels and on the side of the road.Successful equipment vendor relationships including specification, quotation and order, ensuring on time and on budget delivery of networking and computing hardware to meet project requirements.Championed, installed and managed Atlassian Confluence, Jira and Crowd, to replace Gatso Australia’s old wiki and bug tracking system, including migration of all data. These new tools provide user friendly interfaces in use by all staff members, increasing participation, knowledge accessibility, and traceability of issues.

Sydney, Australia

Lead the BigPond AAA team for the Telstra Transformation project. Managed a team of software developers in the design and delivery of the BigPond AAA platform to accommodate and interface to the Telstra Transformation BSS and OSS platforms.Collaborating with engineers, architects and project managers from Comverse, IBM, Accenture, and BigPond, to deliver a design that provided a seamless transition to the Transformation platform, while minimising disruption to customers, within an aggressive schedule.Designed and managed the development and delivery of modifications to the BigPond AAA platform to support the Wireless Broadband on HSDPA (Next-G) product. Worked with engineers from Nortel and Ericsson and network engineers from BigPond to ensure successful integration of Nortel and Ericsson hardware.Developed features for the RADIUS and LDAP server applications in the BigPond Rebuild AAA Platform, providing AAA services for over 500,000 BigPond customers across Dial-up, ADSL, Wireless Broadband, Telstra WiFi Hotspots and iPASS.Developed a custom FreeRADIUS module to integrate with the TimesTen in-memory database server using the TimesTen ODBC driver. This provided a significant performance improvement over the standard FreeRADIUS SQL module, while maintaining excellent configurability.Configuration and development of Perl backend modules for the OpenLDAP open source LDAP directory server in a master/slave configuration, which provided a redundant and scalable platform to minimize customer disruption in the event of an outage or planned change.Responsible for the investigation, design and specification of modifications to the BigPond Rebuild AAA Platform to support migration of Dial-up and ADSL network access from legacy platforms. Successfully negotiated interfaces and procedures with several functional groups within BigPond and Telstra.

Development of training systems for the Department of Defence, including the Lead in Fighter Training Aids, Williamtown, and FFG/DDG Ops Room Training Systems, Watsons Bay. Technologies include:- Ada- C++- Python- SGI Irix

Development of AAA systems to support Dialup internet using the following technologies:- C- Perl- freeRADIUS- openLDAP- Sun Sparc/Solaris

Development of AAA systems to support Dialup internet using the following technologies:- C- Perl- freeRADIUS- openLDAP- Sun Sparc/Solaris

Development of AAA systems to support Dialup internet using the following technologies:- C- Perl- freeRADIUS- openLDAP- Sun Sparc/Solaris