Michael Mitchell Email & Phone Number

Phoenix, AZ, US

Roseland, New Jersey, US

• Develop visualizations and generate insights that provoke thoughts and actions to help drive results
• Interact with business partners to confirm information for accuracy as needed
• Lead analysis and interpretation of data to develop actionable insights for complex business challenges
• Utilize Alteryx and Tableau Prep for workflows designed to aggregate and integrate disparate data systems to allow for holistic business insights
• Using Tableau, design, develop, and implement intuitive dashboards intended for easy consumption by business stakeholders using organizational design standards
• Coach business partners on how to utilize dashboard reports and continuously improvement to increase readability and usability

Roseland, New Jersey, US

• Collaborate with internal partners in development of analytics to optimize delivery of data to provide insight into KPI’s and areas of need/opportunity
• Drive process improvement through partnering with organizational leadership to enhance current tools/systems related to business intelligence and data management
• Develop dashboards designed to provide actionable insight into operational and KPI reporting around call volume, survey performance, response times, and customer satisfaction
• Doing ad-hoc analysis and presenting results in a clear manner
• Processing, cleansing, and verifying the integrity of data used for analysis
• Correlating multiple sources of data to bring together holistic picture of the business and its needs

Roseland, New Jersey, US

• Utilize research and data analytics to identify process improvement areas to include automation of tasks and streamlining of processes across all ADP Benefit Markets
• Employ the use of Tableau to analyze and correlate data designed to provide comprehensive organizational operation summations for leadership in order to create areas of focus for process improvement
• Utilize Alteryx to create automation of workflows for reporting purposes to include data analytics, identification of needs, and process improvement
• Serve as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Coordinate and manage Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
• Manage activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates.

• Reduced time-to-fill for open positions
• Streamlined documentation approval process for various processes
• Increased organizational approval rating for human resource process and procedures
• Researched, presented to organizational leadership, and implemented improvements to agency policy and procedures to align with local, state, and federal authorities while improving organizational adoption and execution
• Implemented SharePoint databases, workflows, and intranet sites to further improve organizational processes, documentation retention, and provide user-level access per position for necessary organizational forms
• Led investigations regarding discrimination, varied harassment claims, and other employee grievances to formulate, report to organizational leadership, and enact final decisions with staff involved

Knoxville, Tennessee, US

• Human Resource liaison for staff regarding questions and concerns to include benefits, wages, discipline, and performance management
• Reduced employee attrition by 18% by increasing job satisfaction, providing career advancement, and ensuring a thorough understanding of job duties and expectations
• Increased site profitability by 2.7% over a period of 5 years with a growth focus of 72% in high-profit categories
• Collaborated with on-site managers to identify team members with leadership potential, define position roles and responsibilities, and identified deliverables and milestones for success
• Managed $110k monthly budget in support of projected operations, unfunded deficiencies and facility expenses

Master Of Science - Ms, Human Resources Management And Services

Bachelor Of Science (B.S.), Interdisciplinary Studies - Public Administration

Education record