• Develop visualizations and generate insights that provoke thoughts and actions to help drive results • Interact with business partners to confirm information for accuracy as needed • Lead analysis and interpretation of data to develop actionable insights for complex business challenges• Utilize Alteryx and Tableau Prep for workflows designed to aggregate and integrate disparate data systems to allow for holistic business insights• Using Tableau, design, develop, and implement intuitive dashboards intended for easy consumption by business stakeholders using organizational design standards • Coach business partners on how to utilize dashboard reports and continuously improvement to increase readability and usability• Identify and interpret trends and patterns in complex datasets to enable business to make data-driven decisions• Excellent communication, interpersonal and story-telling skills with ability to present complex concepts to management, team members and non-technical audiences in a simple, easy to understand way

• Collaborate with internal partners in development of analytics to optimize delivery of data to provide insight into KPI’s and areas of need/opportunity• Drive process improvement through partnering with organizational leadership to enhance current tools/systems related to business intelligence and data management• Develop dashboards designed to provide actionable insight into operational and KPI reporting around call volume, survey performance, response times, and customer satisfaction• Doing ad-hoc analysis and presenting results in a clear manner• Processing, cleansing, and verifying the integrity of data used for analysis• Correlating multiple sources of data to bring together holistic picture of the business and its needs• Develop workflows in Alteryx to bring together and shape data to be made ready for visualization in Tableau dashboards• Experience drawing key insights into the business, identifying trends and visualizing content• Experience working and problem solving independently, managing priorities and expectations• Highly efficiency in the use of Power BI, Excel, Tableau, Alteryx and various other data modeling applications• Data-oriented personality and driven to provide accuracy in the datasets being provided

• Utilize research and data analytics to identify process improvement areas to include automation of tasks and streamlining of processes across all ADP Benefit Markets• Employ the use of Tableau to analyze and correlate data designed to provide comprehensive organizational operation summations for leadership in order to create areas of focus for process improvement• Utilize Alteryx to create automation of workflows for reporting purposes to include data analytics, identification of needs, and process improvement• Serve as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.• Coordinate and manage Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.• Manage activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables.• Research and resolve issues identified through routine audits; researched and resolved complex employee benefit problems and questions; coordinated with other Comprehensive Services associates.• Provide service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.• Proactively work to identify problems and offer solutions to improve the internal operation and administration of the plans.

• Reduced time-to-fill for open positions• Streamlined documentation approval process for various processes• Increased organizational approval rating for human resource process and procedures• Researched, presented to organizational leadership, and implemented improvements to agency policy and procedures to align with local, state, and federal authorities while improving organizational adoption and execution• Implemented SharePoint databases, workflows, and intranet sites to further improve organizational processes, documentation retention, and provide user-level access per position for necessary organizational forms• Led investigations regarding discrimination, varied harassment claims, and other employee grievances to formulate, report to organizational leadership, and enact final decisions with staff involved• Utilized advanced knowledge of Microsoft Word, Excel, PowerPoint, PowerBI, and Adobe Pro DC applications towards achieving strategic improvement of organizational operations

• Human Resource liaison for staff regarding questions and concerns to include benefits, wages, discipline, and performance management• Reduced employee attrition by 18% by increasing job satisfaction, providing career advancement, and ensuring a thorough understanding of job duties and expectations• Increased site profitability by 2.7% over a period of 5 years with a growth focus of 72% in high-profit categories• Collaborated with on-site managers to identify team members with leadership potential, define position roles and responsibilities, and identified deliverables and milestones for success• Managed $110k monthly budget in support of projected operations, unfunded deficiencies and facility expenses