Michael Mitts Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

• Overall responsibility for sales hub operations, large case marketing, implementation, and account management of a block of business estimated at $258M.• Drive success by providing best in class sales support and customer service through RFP completion, sold case completion, and account management.• Responsible for helping execute sales strategies and drive growth and persistency.• Drive process efficiencies to help build a cost efficient business model that provides best in class service.• Responsible for budget modeling, allocation, and monitoring.• Collaborate with Sales RVP’s, Reps and other internal partners to successfully execute sales plan.

Key member of senior leadership team within Small Market BU driving processes, infrastructure and growth from $20 million in premiums in 1997 to more than $370 million in 2009. In director role: $250 million in 2006 to $370 million. Board Member, Service Organization Planning.National operations and field underwriting management role over 26 field offices targeting group accounts with 10-499 lives (quoting responsibility: 10-99 lives; implementation/service & renewal responsibility: 10-499 lives). Direct operational, production, performance, fiscal, strategic steering and staffing oversight responsibility for a national, high growth organization. Manage a team of seven Zone Managers and 135 indirect reports across New Business Coordinators and Sales Support Associates supporting 115 Field Sales Representatives in 26 offices with more than $370 million in annual premiums and $1.2 billion in inforce policies. Lead design and execution of national workflow, process improvement, front/back-end sales & underwriting, technology and client services programs for group ancillary products (life, dental, STD/LTD) managing a high volume of quotes for 10-99 (85,000 quotes/year), as well as 8,000 implementations/year (10-499 lives). Manage a $12 million annual budget. Accountable for identification of accurate underwriting risk, quoting production, new business flow and driving national operations to support and enhance client services and new business development working with brokers and customers.

Direct accountability for strategic operational, sales, client services and business development managing a four office region (Chicago, Minneapolis, Kansas City, St. Louis) with 18 direct reports across New Business Coordinators and Sales Support Associates. Developed and executed sales support, staffing, customer service and business development strategy guiding rapid regional growth; implemented innovative performance incentives and recruiting strategies.

Trained, developed, managed and coached a team of 10 New Business Underwriters. Implemented policies and managed financial analysis, forecasting, key account management, compliance, etc. Monitored underwriting procedures to ensure standards and profitability. Conducted extensive market, member and industry research and forecasting to create programs to meet customer needs.

Managed new business development through field underwriting and quoting new business for 10-99 lives for 401(k) product, as well as group ancillary products (life, dental, STD/LTD).