Michael Mode Email & Phone Number

• Managed New York Document Solutions Center in support of Tri-State and National clients, provided job quotation, purchasing support, and customer aftercare.• Built and managed relationships for assigned client accounts and internal department leads to facilitate partnering across the organization. • Managed business services to include IT Technology solutions for print, mail, records, purchasing, and vendor management.• Expanded client base, increased revenue, organizational efficiency, and enhanced productivity through fundamentals of quality and process improvement. • Communicated with clients, vendors, and internal teams to achieve continuous alignment of shared services toward business needs.• Acted as main point of contact in support of advertising, financial, insurance, legal, pharmaceutical, and healthcare departments.• Managed and coordinated efforts of large multi-location teams. • Maintained P&L, fixed assets for department.• Coordinated Change Management process during technology transitions. Encouraged collaboration with the clients and teams. • Monitored performance against KPIs and metrics to identify opportunities for improvement and to ensure agreed upon services are being delivered. • Interviewed, hired, trained, and provided reviews for staff.

Listed skills include Outsourcing, Vendor Management, Process Improvement, Business Process Improvement, and 14 others.

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  Service Delivery Manager 4

  Exela Technologies

  Matawan, Nj, Us