• Served as the Asset Management Team Lead with a team of four employees.• Created or modified processes to meet the expectations of new policies created by DLA.• Attended conference calls and meetings with DLA management regarding ticket and project status.• Compiled the weekly activity reports, including performance metrics.• Distributed tickets and workload among the Asset Management team.• Identified data inconsistencies and created small projects to remediate the records.• Performed the same duties as the Asset Management team to ensure consistent team productivity.

• Serve as the Asset Management Team Lead with a team of three employees.• Create or modify processes to meet the expectations of new policies created by DLA.• Attend conference calls and meetings with DLA management regarding ticket and project status.• Compile the weekly activity reports, including performance metrics and • Distribute tickets and workload among the Asset Management team.• Identify data inconsistencies and create small projects to remediate the records.• Perform the same duties as the Asset Management team to ensure consistent team productivity.• Perform functional tests for the BMC ITSM solution (July 2015).• Prepared the monthly asset for SEAT billing (April 2014-April 2015)

• Serve as Project Manager through the design, transition, and operation phases of small to medium scale projects within the DLA HQ Complex.• Serve as acting Asset Manager during the manager’s leave of absence.• Use BMC Remedy for service and asset management.• Image workstation computer systems using approved image files and SCCM. • Maintain computer assets for issue to customers.• Compiled the monthly delta report in preparation for SEAT billing (2008-2009).