Michael Moises Email & Phone Number

Shell Mamplasan Laguna

Ensure implementation of standard operating policies, procedures and programs.▪ Initiate development of new policies and procedures to improve operational performance.▪ Recommends change in established policies whenever needed.▪ Monitor the company’s quality standards of food and beverage preparation.▪ Ensure the highest standards of food and beverage preparation.▪ Monitor standards for the restaurants’ physical appearance, sanitation, safety practices and facilities maintenance.▪ Protect the company assets▪ Implement the necessary financial controls to attain the monthly budget▪ Justify the monthly variance reports and provide immediate corrective action.▪ Monitor proper handling of customer complaints and personally address them when needed.▪ Coordinate manpower needs with HRD in the recruitment, employment and Systems & Training Dept for training, disciplinary action if needed.▪ Maintain open communication with all levels of the organization.

Pasig

Conducts orientation session and arrange on the job training for new hires, existing team members (managers and staff), new store team as well as international trainees for other markets.• Conducts and schedules training sessions for skills development and technical knowledge for employees. (Management team training programs, coffee programs etc)• Prepares store execution guides.• Provides inputs to immediate superior on results of training for operations people either for group or individual to improve knowledge and skills.• Conducts spot monitoring of performance of Training Specialist and Trainers, Management trainees, Team Leaders and Point Person for Training (PPT).• Ensures adherence to training budget• Establishes and maintains an excellent working relationship with everyone.• Conducts store team members certification• Conducts training compliance audit

Gateway

Ensure implementation of standard operating policies, procedures and programs.▪ Initiate development of new policies and procedures to improve operational performance.▪ Recommends change in established policies whenever needed.▪ Monitor the company’s quality standards of food and beverage preparation.▪ Ensure the highest standards of food and beverage preparation.▪ Monitor standards for the restaurants’ physical appearance, sanitation, safety practices and facilities maintenance.▪ Protect the company assets▪ Implement the necessary financial controls to attain the monthly budget▪ Justify the monthly variance reports and provide immediate corrective action.▪ Monitor proper handling of customer complaints and personally address them when needed.▪ Coordinate manpower needs with HRD in the recruitment, employment and Systems & Training Dept for training, disciplinary action if needed.▪ Maintain open communication with all levels of the organization.▪ Provide regular evaluation of staff▪ Promote morale building activities within the outlet▪ Coordinate with Sales and Marketing for sales building activities, advertising and publicity requirements.▪ Coordinate with Sales and Marketing for new promotions and new initiatives that will contribute to business development▪ Oversee the execution of event

Cebu

Maintains the financial bottom line of the assigned outlet/brand by monitoring the Food Cost, Labor Cost and Operating Income.▪ Ensures the implementation of product and service quality standards.▪ Provides link between Head Office Support Departments (HR, Training, Accounting, Purchasing, IT Dept, Marketing) and outlet needs.▪ Oversees outlet’s consistent implementation of company policies and procedures.▪ Monitors performance of the management teams.

Makati

Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to employees on shift to ensure operational excellence and to improve partner performance• Directs partners to various workstations to reduce bottlenecks and to ensure speed of service, cleanliness standards, and operational needs are met• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns• Executes store operations during scheduled shifts and organizes opening and closing duties as assigned