Michael Moiseyev Email & Phone Number

Edison, New Jersey, United States

• Managed a dynamic blog page with 1,000's of visitors/month.• Implemented Store Locator Page using Google Cloud Platform.• Created Contact Us pages to streamline customer and wholesale inquiries using Formspree and Gorgias APIs. • Used Mailchimp and Shopify API to create marketing campaigns.• Worked with the Director of Marketing to establish automated workflows in Shopify and Mailchimp. • Generated over $150,000 in revenue via campaigns

Edison, New Jersey, United States

• Manage all customer service activities to support internal and external clients.• Implemented Gorgias software to aggregate customer inquiries across 3 brands. • Reduced the average customer resolution time over time by tracking KPIs weekly.• Trained and lead an overseas Customer Service Representative.• Work closely with Sales, Production and Distribution and external customer to field questions regarding order status.• Research, resolve and process charge-backs.

Edison, New Jersey, United States

• Communicate with Warehouse Managers to resolve issues and give direction to other Team Members to ensure optimal workflow.• Managing and organizing stock of warehouse.• Assist inbound handling department by unloading trucks and checking in merchandise.• Prepares orders by processing requests and supply orders: pick product, packing, and staging orders in outbound delivery area.

Bachelor Of Science - Bs, Computer Science

A.A. / Hs Diploma - Magna Cum Laude, Accelerated Early College Liberal Arts Program

Activities and Societies: NHS (National Honor Society), Model Congress, Breast Cancer Awareness Committee Chairman.Dual Degree Accelerated.