Michael Molen Email & Phone Number

Kaysville, Utah, United States

• Manage integrations with various sales, commissions, and product systems• Improve automation and technology usage to assist internal operations and sales• Collaborate across sales, technology, marketing, and service departments to achieve company goals• Develop and document processes related to the use of internal systems• Become an expert in new systems incorporated into new workflows

Kaysville, Utah, United States

• Acted as Salesforce administrator by managing users, objects, and layouts• Conducted updates to CRM data to maintain data integrity and ease of operations• Assisted with integration work to reduce need for manual operational processes• Collaborated with technology, marketing, and sales teams to improve revenue streams

Provo, Utah, United States

• Created mockups, wireframes, and prototypes in Figma to aid with early discussion in five products’ development cycles• Designed user interface elements for two major internal integrations to improve operational flow• Researched users of our 12 intranet services to help guide corporate decision making• Solidified the role of UX at Solcius by creating policy and workflows, including a UI style guide• Collaborated with cross-departmental stakeholders to determine ideal workflows and scope of tasksDue to NDA, I cannot disclose much more about my work in this area than what is listed above, but various skills used in this job are listed below. Employment was terminated as a lay off.Won department Employee of the Month award in March 2023.

• Understood the company workflow and objectives to help with urgent error prioritization• Wrote over 30 trainings and knowledge base articles to aid customers in resolving errors• Trained four new members of the technology department to begin working effectively within a week of hire• Consulted on two major user experience and user interface design decisionsWon company-wide Employee of the Month award in February 2022.

Provo, Utah, United States

• Proposed solutions to challenges for the team, the department, and the company to guarantee accuracy• Reviewed team and company metrics weekly to aid in decision making• Underwrote contracts and proposals within service level agreement targets with awarded accuracy• Collaborated with upper management to provide a smooth transition when merging with another department.

Provo, Utah, United States

• Understood and followed company project workflow standards to meet service level agreement targets• Verified customer information and signatures on legal documents• Updated product information based on new details to provide accurate estimates• Collaborated with various departments to help projects move forward• Delivered change orders in a prompt timeline• Worked with customers and sales representatives to get missing information or documents corrected

Provo, Utah, United States

• Trained more than a dozen new employees and team members in various modeling software• Created proposals for customers through custom technology in conjunction with SketchUp and Salesforce• Provided customers with documents for signature upon requestWon awards for accuracy and rate of production in November 2017, September 2017, August 2017, July 2017, June 2017

Provo, Utah, United States

• Designed sketches, wireframes, and prototypes in Figma for a sales portal as a template for engineering• Validated and iterated designs through biweekly usability testing to assess accuracy of designs• Implemented creative pieces of functionality to improve the sales experience• Conducted three surveys and four interviews with users and stakeholders to guide decision makingEmployed as a part-time contractor, working 10-12 hours a week.The financial company in reference here has not yet been formally created, and will remain anonymous until such a date that it is per the owner's request. Parts of the development of this site can be found in my portfolio, though names have been changed there.

Orem, Utah, United States

• Sold and managed personal and commercial insurance to English and Spanish-speaking customers• Worked with a team of salespeople to help meet company quotas• Managed customers' policies to provide adequate coverage for their needs