Michael Molen Email & Phone Number

Kaysville, Utah, United States

• Manage integrations with various sales, commissions, and product systems
• Improve automation and technology usage to assist internal operations and sales
• Collaborate across sales, technology, marketing, and service departments to achieve company goals
• Develop and document processes related to the use of internal systems
• Become an expert in new systems incorporated into new workflows

Kaysville, Utah, United States

• Acted as Salesforce administrator by managing users, objects, and layouts
• Conducted updates to CRM data to maintain data integrity and ease of operations
• Assisted with integration work to reduce need for manual operational processes
• Collaborated with technology, marketing, and sales teams to improve revenue streams

Provo, Utah, United States

• Created mockups, wireframes, and prototypes in Figma to aid with early discussion in five products’ development cycles
• Designed user interface elements for two major internal integrations to improve operational flow
• Researched users of our 12 intranet services to help guide corporate decision making
• Solidified the role of UX at Solcius by creating policy and workflows, including a UI style guide
• Collaborated with cross-departmental stakeholders to determine ideal workflows and scope of tasksDue to NDA, I cannot disclose much more about my work in this area than what is listed above, but various skills used in.

• Understood the company workflow and objectives to help with urgent error prioritization
• Wrote over 30 trainings and knowledge base articles to aid customers in resolving errors
• Trained four new members of the technology department to begin working effectively within a week of hire
• Consulted on two major user experience and user interface design decisionsWon company-wide Employee of the Month award in February 2022.

Provo, Utah, United States

• Proposed solutions to challenges for the team, the department, and the company to guarantee accuracy
• Reviewed team and company metrics weekly to aid in decision making
• Underwrote contracts and proposals within service level agreement targets with awarded accuracy
• Collaborated with upper management to provide a smooth transition when merging with another department.

Provo, Utah, United States

• Understood and followed company project workflow standards to meet service level agreement targets
• Verified customer information and signatures on legal documents
• Updated product information based on new details to provide accurate estimates
• Collaborated with various departments to help projects move forward
• Delivered change orders in a prompt timeline
• Worked with customers and sales representatives to get missing information or documents corrected

Provo, Utah, United States

• Trained more than a dozen new employees and team members in various modeling software
• Created proposals for customers through custom technology in conjunction with SketchUp and Salesforce
• Provided customers with documents for signature upon requestWon awards for accuracy and rate of production in November 2017, September 2017, August 2017, July 2017, June 2017

Provo, Utah, United States

• Designed sketches, wireframes, and prototypes in Figma for a sales portal as a template for engineering
• Validated and iterated designs through biweekly usability testing to assess accuracy of designs
• Implemented creative pieces of functionality to improve the sales experience
• Conducted three surveys and four interviews with users and stakeholders to guide decision makingEmployed as a part-time contractor, working 10-12 hours a week.The financial company in reference here has not yet been.

Orem, Utah, United States

• Sold and managed personal and commercial insurance to English and Spanish-speaking customers
• Worked with a team of salespeople to help meet company quotas
• Managed customers' policies to provide adequate coverage for their needs