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Michael Mollo is listed as 911 Business Analyst @ GovWorx at GovWorx, based in New Providence, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Michael Mollo.
Michael Mollo previously worked as 911 Business Analyst at Govworx and Telecommunicator - Per diem at Mountain Valley Emergency Communications. Michael Mollo holds Criminal Justice, Criminology from John Jay College Of Criminal Justice.
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Dedicated 911 expert with nearly ten years of emergency communications experience.During my journey I discovered how essential 911 has become. Over time dispatchers engage in high stress situations, manage multiple incidents, and maintain proper procedures. Dispatchers truly serve as a vital link between the caller requesting help and first responders providing aid. They are the first point of contact prior to any emergency response effort. Trained telecommunicators provide cpr instructions, find you when you're lost, and gather crucial information for first responders.Over the years I had the unique opportunity to train many dispatchers. While at Mountain Valley Emergency Communications Center, I established myself as a training expert and role model for my agency. When there was a dispatcher in need I would always find a way to help. I believe my core values positioned me as the trainer my agency needed. Core values such as telling the truth, taking accountability, and being authentic. Those values in action helped me be creative, find training solutions, and model expectations. It was these attributes and my perseverance that allowed me to be a successful training leader. In addition, my skills and calm personality shaped me into an excellent dispatch supervisor. I realized that leading can be difficult. There is no right way to lead but I've certainly experienced the wrong way. Following my set core values I believe in, "doing the right thing" when it comes to decision making. Over time I understood that being a positive role model, letting others participate in important decisions, creating a sense of fairness, and helping people succeed created an overall sense of satisfaction. I am very proud of the work I've done over the years but the journey is far from over.
Listed skills include Microsoft Office, Lexis Nexis Database, Spss Statistical Analysis Program, Merchandising, and 3 others.
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Denver, Colorado, United States
- Collaborate with customers and the onboarding team to configure customer setups.- Evaluate QA and AI configurations in order to make recommendations or improvements.- Work with team members to ensure a smooth platform implementation and troubleshoot configuration issues as they arise. - Review customer evaluation results and performance metrics in order to improve training programs. - Provide training and support for customers.
New Providence, New Jersey, United States
- Conduct all the roles and responsibilities of a Communications Officer I.
New Providence, New Jersey, United States
- Oversaw daily operations and ensured adherence to organizational standards and best practices in emergency responses. - Conducted quality assurance audits for call taking and dispatch protocols. - Led cross functional teams in the integration of new technologies.- Managed scheduling and resource allocation to ensure optimal staffing levels.- Continued to conduct all the roles and responsibilities of a Communications Officer I & II.
New Providence, New Jersey, United States
- Developed and implemented training programs for new employees. Includes call taking procedures, dispatch operations, utilizing emergency response software, properly documenting incidents, and properly utilizing mapping software.- Acted in supervisory capacity and maintained daily operations.- Continued to conduct all the roles and responsibilities of a Communications Officer I.
New Providence, New Jersey, United States
- Maintain policies and procedures established by Mountain Valley Emergency Communications Center. - Take incoming calls for assistance, determine the nature of the emergency, and provide a proper response for the caller. Perform emergency medical dispatch to calls as needed.- Provide proper police, fire, or ems dispatch. - Properly document and manage incidents. Knowledgeable in Keystone and Enforsys CAD systems.- Assist with locating callers. Knowledgeable in RapidSOS, Prepared 911, What3Words, and RAV 911. - Utilize Eagent and NJ Courts when requested.
Manville, Nj
- Maintain Walmart’s loss prevention policies and procedures. - Follow the necessary procedures for stopping an individual suspected of shoplifting. - Utilize surveillance system and provide footage to law enforcement if needed.- Recover stolen items, document the value, determine items are missing or outstanding. Explain Walmart’s restitution procedures if necessary. - Contact law enforcement if necessary. Provide written statements, video footage, and monetary value for law enforcement. - Provide testimony for court proceedings as needed. Seek monetary restitution from the court. - Document the incident in Walmart’s database. Provide an additional written statement, description of items, and offender information. - Develop new employees. The Manville store became a training location. Instructed new employees from surrounding towns.
Quick answers generated from the profile data available on this page.
Michael Mollo works for GovWorx.
Michael Mollo is listed as 911 Business Analyst @ GovWorx at GovWorx.
Michael Mollo is based in New Providence, New Jersey, United States while working with GovWorx.
Michael Mollo has worked for Govworx, Mountain Valley Emergency Communications, and Walmart.
You can use AeroLeads to view verified contact signals for Michael Mollo at GovWorx, including work email, phone, and LinkedIn data when available.
Michael Mollo holds Criminal Justice, Criminology from John Jay College Of Criminal Justice.
Michael Mollo is listed with skills including Microsoft Office, Lexis Nexis Database, Spss Statistical Analysis Program, Merchandising, Customer Service, Criminology, and Management.
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