Michael Molnar Email & Phone Number

Glen Allen, Va, Us

Richmond, Virginia, United States

- Partnered with the central governance teams to ensure process and control attributes (names, descriptions, metrics, etc.) met enterprise requirements- Oversaw maintenance activities, governance and management routines, related to the process inventory portfolio- Engaged process owners & delegates to review process, controls, metric performance, and to propose opportunities- Implemented and managed Scrum frameworks, leading time-boxed sprints to deliver incremental product improvements and increase team productivity. - Collaborated effectively with Scrum Masters, Product Owners, and Development Teams to ensure alignment with Scrum practices and project goals. - Applied the Scaled Agile Framework (SAFe) to scale Agile practices across multiple teams and organizational levels, ensuring alignment with strategic goals. - Analyzed and addressed workflow constraints to enhance process efficiency and reduce cycle times.- Attended forums and identified new enterprise deliverables that impacted the organization- Processes were reviewed to identify possible improvement opportunities which were supported through change activities

Richmond, Virginia, United States

Process manager for the SPEC Operations department focused on the strategy development of automation of manual processes as well as simplification development.- Set strategy for automation / simplification improvements - Developed healthy backlog of requirements with detailed written stories within JIRA- Successfully Initiated and delivered Voice Transcriptions to frontend which reduced turnaround time by 20% for Payment Investigations

Richmond, Virginia, United States

Process manager for SCRA Controls, Protections and Analytics who focused on people leadership who test controls and report out results while working with Risk and Compliance. Complete working knowledge of Prime and Fuse applications when working with regulations, mandates, risk, state and federal laws to ensure control coverage related to local business areas. - Partnered with internal and external auditors to drive adequate effective audit results - Led the AGILE transformation initiative to utilize principles for a more formalized method of process development while maintaining high levels of communication with production and development teams- Successfully completed Internal and External Audits for key and non key controls with an effective rating while managing multiple levels of contributors in order to deliver product innovations- Developed Controls for Capital One Trade Credit (subsidiary) that effectively identified process gaps- Established and Maintained process documentation for Operational and Design effectiveness standards- Managed and confirmed updates to the process repository to enable annual audit readiness

Richmond, Virginia

Process manager for an agile team of internal and external associates which focused on ensuring the enterprise Voice recording and monitoring platform delivered intended results. Worked alongside with Shared Tech and operations, to identify and resolve gaps/inefficiencies that align to compliance and regulatory requirements. - Facilitated controls reporting to ensure adherence to operational / risk mitigation goals with a 95%+ rate- Partnered with enterprise teams for regulatory audits, litigation requests, Article 8 Consent Order reporting, fraud linkers for identification of specific recordings to protect brand and compliance. - Developed the intake, prioritization, and delivery of voice platform requests for escalated voice recordings for various platforms pertaining to legal, complaints as well as internal audits which reduced the turnaround time and accuracy by 25%- Declared SME for all Voice Recording platforms (NICE, Verint and Internally stored recordings) Promoted to Principal Process manager – Mid-year of 2019

Richmond, Virginia, United States

Process manager for an agile team focused on ensuring the enterprise Voice recording and monitoring platform delivered intended results. Worked with Shared Tech, along with operations, to identify and resolve gaps/inefficiencies that align to compliance and regulatory requirements. Facilitated and generated monthly internal controls reporting to ensure adherence to operational and risk mitigation goals. Partnered with enterprise teams for regulatory audits, litigation requests, fraud linkers for identification of specific recordings to protect brand and compliance of Capital One. Managed the intake, prioritization, and delivery of voice platform requests.Accomplishments:- Declared SME for all Voice Recording platforms- Promoted to Principal Process manager - Mid year of 2019-Designed an international and domestic Agile delivery team to centralize and manage all US Card voice recordings- Delivered Article 8 Consent Order reporting for use by enterprise executive members - Developed and maintained current Voice controls and management with a 95%+ success rate

Glen Allen, Virginia

Fraud Unit manager - managed adjusters who worked high dollar fraud claims both transactional and identity- Maintained high levels of team and individual morale through change and development- Managed Fraud investigations team up to 28 agents and exceeded required metrics which includes both entry level and senior level adjusters- Provided timely and continuous coaching to improve and maintain performance standards- Drove individual, team and department efficiency and productivity through effective call center metrics management- Executed quality monitoring requirements that delivered intent and customer satisfaction goals along with performance goals- Effectively prepared and delivered monthly / annually performance reviews for direct reports- Enabled process improvements through insight capture and delivery- Created Incentive structure for complete Line of Business- Performed timely administrative responsibilities that met HR, Regulatory and Audit standards

Richmond, Virginia, United States

Operations Liaison - Transition Consultant, Officer Managed a team of trainers responsible for new firm conversions. Evaluated trainer performance and provided feedback for improvement. Negotiated training agendas with new firm management to foster an appropriate learning atmosphere that could be scaled up or down to meet their needs. Facilitated team meetings to ensure that the training team was current on all operational processes and regulations. Performed lead trainer responsibilities when other trainers were unable to travel. Assisted with conversion of new firm assets to the Wachovia Securities system, which included compliance documentation. Utilize client relationship skills to ensure that new business client morale remained high. Accomplishments:- Developed training resource application that housed all procedures and activities relating to conversion requirements- Enhanced new firm conversion satisfaction by implementing a structured support process improvement- Researched and designed training program to enable a new business channel for Wachovia Securities - Performed on-site System demonstrations to assist the sales team in recruiting of potential clients- Traveled domestically to over 30 different states and performed conversions with over 80 different branches

Richmond, Virginia, United States

Subject Matter Expert for other ACATS Specialist associates. Handled escalated issues from the branch offices. Responsible for evaluating department performance gap assessments and recommending processes for improvement. Ensured regulatory and compliance performance to ensure acceptable audit ratings. Reviewed and updated policies and procedures on our internal website resource. Accomplishments:New hire on-boarding trainer for the ACATS Department – 25 new associatesFirst associate to be fully cross-trained on ACATS receives and deliveries proceduresEstablished a prioritization and follow-up process for account transfers to increase department productivityEstablished inter-departmental relationships to increase efficiency and reduce work redundancy

Richmond, Virginia, United States

Responsible for following established processes for transferring new accounts into the Wachovia Securities portfolio. Established new branch business relationships to ensure timely and accurate delivery and receipt of assets. Maintained quality control measures to ensure matching of contra firm position balance claims.Accomplishments:Established work-flow process to ensure that asset transfer procedures were completed on every accountHelped define and create the ACATS Operational Procedure Manual Assigned to various projects within the department

Business Administration And Management, General

Activities and Societies: Alpha Kappa Lambda, Intramural sports & Community Involvement

Associate'S Degree, Business Administration And Management, General