 Housing management of the University’s head-lease scheme. Overall management of all aspects of the University’s non-halls housing portfolio throughout Oxford. Includes management of tenancies, maintenance (planned and reactive), financial, policy, health and safety, lettings and marketing. Leasehold management of the head-lease scheme, including marketing, lease negotiation, relationship management, and overall financial responsibility. Compliance oversight of all of the University’s accommodation in terms of legislation and codes of practice, including health and safety. Risk assessment of street housing properties. Line management of a team of housing and maintenance staff. Complaint handling of escalated issues concerning the University’s accommodation as a whole. Conduct Officer for routine and serious student conduct issues. Key skills: housing knowledge, knowledge of legislation, negotiation, mediation, line management, statistical analysis, financial management, attention to detail, customer service.

 Housing management of social and leasehold housing for people aged 55 and above living in purpose built sheltered schemes, extra-care schemes and street properties.  Needs assessment of prospective tenants prior to letting and arranging necessary support services and disability adaptations. Ongoing support of vulnerable or in-need tenants. Community engagement for older people, with the aim of fostering a sense of community to enhance tenant welfare and happiness. Scheme management including setting of annual service charges, health and safety oversight and inspections, maintenance oversight, stock improvements and conduct of resident forums. Line management of cleaning staff. Cross working with various agencies, including support workers. Key skills: dealing effectively with complex needs and support issues, working with multiple agencies, housing knowledge, knowledge of legislation, negotiation, mediation, financial management, attention to detail, customer service.

 Dealing with Local Authority housing nominations in the West London and Oxfordshire areas, including administration of Choice Based Lettings systems, nominations shortlisting and housing application assessment. Assessing and banding housing applications, including medical aspects. Giving advice and support to housing applicants. Managing end of tenancy and void processes to ensure short void-loss periods. Providing statistical reporting for lettings across the organisation. Key skills: IT skills (Excel is a particular strength), data analysis, negotiation, housing knowledge, knowledge of legislation, organisation, working to deadlines.

 Facilities management across the University or various buildings, from storage space to high specification laboratory space. Space management of University leased teaching space within Bristol’s NHS hospitals, including associated budget, lease and service level agreements. Miscellaneous management of general issues regarding University estate, such as arising legal or planning considerations. Asset valuation of University property, providing annual reports and ongoing terrier. Project management of smaller scale capital and maintenance projects. Key skills: knowledge of leasehold issues, liaison with multiple interests, facilities management, budget management.

Residential and block management of two student halls of residences (Woodland Court and Deans Court- 200 and 360 units respectively).Line management of reception/ admin staff and cleaning staff.Included setting up of a newly built residence (Woodland Court).

Residential and block management of nurse's residences on the grounds of Charing Cross Hospital, and some on-street properties.Included line management of cleaning staff.

Responsible for calculating, assessing and updating Housing Benefit claims in order to minimise shortfall and maximise entitlement. Oversight of tenant arrears.

Responsible for issuing and checking new claims at the County Court.Providing advice on Court procedure.