Managing multiple teams across several business units post acquisition (2020) by a multinational group. Teams under my leadership include onshore support, testing, and IT teams.One of the original architects of the application responsible for understanding markets, guiding the development and implementation plans.Involved in all aspects of day to day operations from technical teams to sales, marketing, and operations teams.

Responsible as a Tier 2 Field Support Technician and Product Manager for multiple document management solutions.Extensive travel across the Northwest involving several weeks each month on the road to work directly with customers.

Beginning in 1997 as a Support Technician, quickly rose to Systems Trainer within 6 months. Traveled nationwide to install and instruct.Additional duties with product documentation and Q/A testingIn 2004, returned to learn sales and marketing roles, becoming Sr. Account Executive and then Product Marketing Manager.Worked with vendors to create early models for reducing implementation delays through the use of preinstalled servers.