Michael Moore Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga.

Greater Atlanta Area

Greater Atlanta Area

Site Manager (GE Energy contract)Responsible for all phases of site operations including client services, budget control, ensuring compliance with Standard Operating Procedures (SOP) and ensuring Federal/State safety requirements within GE Energy’s corporate headquarters. Managed and coached site personnel consisting of 20 employees with duties consisting of: administrative staff, mail distribution, shipping & receiving, printer and fax service, receptionists, switchboard operators, records management, meeting coordinators and conference setup attendants. Serviced up to 3000 GE clients on a campus that consisted of five (5) buildings and over 80 conference rooms. • Recognized for the highest score in the SE region on Client Executive Survey in 2008• Received early renewal of contract (no bidding from competitors) in both 2007 and 2010• Established 100% compliance on annual OSHA Site Safety Audit. • Acted as Project Manager in the six (6) month acquisition of the Conference Services contract. More in-depth responsibilities included:  Coordinated staff schedules to align with business unit service delivery objectives.  Directed activities of multiple employees operating across a variety of shifts and responsibilities.  Developed and delivered progress reports, proposals, requirements documentation, and presentations.  Proactively managed changes in account scope, identifying potential crises, and creating contingency plans.  Delegated tasks and responsibilities to appropriate personnel.  Motivated team members and influenced them to take positive action and accountability for their assigned work.  Fostered an “open door” policy where team members were encouraged to express their concerns and invited to contribute to the improvement of their assigned work.  Recruited and trained staff. Evaluated productivity and conducted performance appraisals.  Proficient user of Microsoft Office Suite – Word, Excel, PowerPoint, and Outlook.

Customer Service Manager (Bellsouth Corporate Headquarters; Bellsouth International; Bellsouth.net; Emory University; Blue Cross, Blue Shield)Responsible for effectively managing office services and copy centers at several sites. Accountable and responsible for all phases of site operations, client services, and achievement of site objectives. Maintained a high level of client contact to ensure client satisfaction. Set and managed project expectations with team members and other stakeholders. Developed and delivered reports and presentations, while effectively communicating project expectations to team members and stakeholders in a timely, accurate, and clear fashion.• Motivated team members and contractors and influenced them to take positive action and accountability for their assigned work.• Proactively managed changes in scope of work, identifying potential crises, and creating contingency plans.Singled out by Account Manager and Senior Account Manager for special projects: Bellsouth.net (04/01 – 07-01) – Developed newly acquired site from Archer Management to Pitney Bowes Management Services expectations and standards. Emory University (10/00 – 01/01) – Worked with Analysts to revamp mail processes at site due to high turnover and strained client relations.