Michael Moore Email & Phone Number

Limington, ME, US

Scarborough, ME

• Conduct new hire staff training to ensure that staff are sufficiently trainedand prepared for the company processes and protocols prior to workingindependently with incoming calls.
• Conducts quality call monitoring, documentation review and staffmentoring to ensure quality assurance.
• Regularly involves the team and department in identifying areas ofopportunity and problem solving.
• Respond to incoming phone calls or self-service tickets during scheduledtimes from employees, managers, terminated employees, familymembers and outside agencies or vendors
• Reference company policies and procedures and access systems toensure accuracy of response and to offer all available information toassist with the highest level of customer service
• Record the details of each call or self-ticket. Maintain confidentiality of allinformation.

South Portland, ME

• Exceed targeted results in customer retention, sales and support service as well as other customer service goals.
• Solved all major customer concerns that subordinates were not able to solve earlier.
• Assisted and advised customers regarding usage and benefits of company’s products and/or services.
• Provided customers with on-the-spot solutions and, when necessary, refunds when dissatisfied with company’s products.
• Held and taught demos and lessons for customers on specific in store products

Gorham, ME

• Lead others and work effectively with store team.
• Supervise, assign and delegate tasks of the store’s team.
• Train new associate hires in company processes and standards
• Provide the team personalized customer service feedback and coaching.
• Handle all customer relations issues in accordance with company policy.
• Organize and execute the display and signing of weekly, major promotional and seasonal merchandise and maintenance of off-shelf merchandise.

Westbrook, ME

• Work with business partner to maintain and grow a business responsible for more than 700 individual and business clients
• Utilize Microsoft Office, Quickbooks and TimeTrade to track business growth, Profit and Loss, proficiently manage appointments, create contracts and client letters
• Quickly and effectively solve customer challenges to ensure the highest quality product
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
• Research competition to stay current with the Business Trends and Competition

• Recruited and supervised thirteen Store Managers and over one hundred employees within assigned territory of a new company branch
• Coordinated sales goal expectations and customer service standards
• Conducted performance reviews for Store Managers and approved performance reviews for their staff
• Trained and mentored Store Managers in inventory standards and inventory loss control measures
• Trained and mentored Store Managers in following customer service standards while carrying out the company brand
• Trained and mentored Store Managers in using the various computer programs, systems as well as high tech equipment

• Collaborated with the Vice President of the division in writing the training program for the new company branch
• Recruited and lead orientation training nationwide to roll-out new company branch with over 1500 locations with a focus on following customer service standards while carrying out the company brand
• Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction
• Coached Management of scheduling procedures, data entry, and policies & procedures

• Recruited and scheduled staff ensuring balanced coverage.
• Revised and adapted weekly schedules to meet the Home Office regulations
• Supervised, coached and counseled staff of an upwards of 100 employees.
• Researched employee issues with regards to payroll and benefit questions by contacting the appropriate department and reviewing the company handbook and policies
• Trained employees on cash register management and coordinated all orientation sessions for new hires.
• Created and prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time and ensured that benefits department was notified of all leaves of absence