Michael Morabito Email and Phone Number
Michael Morabito work email
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Michael Morabito personal email
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Experienced director of technical support services and business process with proven capabilities in solutions engineering, operations, project and program launch management, employee development, and customer relations. Over 20 years of progressive experience in all phases of support and customer service including support services, systems integration, asset management, technical staffing, and project management.
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Vice President, Client DeliveryNtt Data, Inc.Brighton, Mi, Us
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Vice President, Client DeliveryNtt Ltd. Jul 2018 - PresentSouthfield, Mi -
Client Services ManagerSecure-24 Dec 2016 - PresentSouthfield, Mi -
Service Desk ManagerUniversity Of Michigan Feb 2012 - Dec 2016Ann Arbor, Mi -
Director - Global Client Services ManagementStefanini Us Aug 2011 - Feb 2012Southfield, MiGlobal Client Services Manager responsible for the Global Service Desk including helpdesk and deskside operations, business process administration, continuous process improvement, CA Services, and technical staffing with a multi-regional delivery model for several Fortune 500 organizations. -
Global Director Of RecruitingStefanini Us Jan 2011 - Sep 2011
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Global Client Services ManagerStefanini Us Feb 2009 - May 2011Regional Client Services Manager responsible for the delivery of a global service desk. Responsible for account development, financial planning and forecasting, and overall delivery of TechTeam services to the customer. Manage a continuous process improvement team which improves both shareholder and customer value utilizing proven industry methodologies including Six Sigma and Kaizen/Lean frameworks.
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Senior Client Services ManagerTechteam Global Feb 2000 - Mar 2009Responsible for account development and customer relationships while ensuring compliance on operational deliverables for a major automotive manufacturer. Managed the asset management services program which was responsible for all PC hardware refresh and move services. Duties include contract negotiation, project growth, change management, operational delivery, and budgeting and financial analysis. Engineered and launched the Global Server Support Program Managed technical staffing solutions and managed over 110 employees across customer accounts. -
Senior Account ManagerTechteam Global Oct 2002 - Jun 2008Responsible for the delivery of TechTeam's IT support services for a Michigan based insurance company which included . LAN/WAN administration, network engineering, deskside and helpdesk support. Researched new technology and developed partnerships which aided the client in developing their own overall IT architecture plan.
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Corporate RecruiterTechteam Global Jun 1998 - Feb 2000Responsible for delivery of all facets of recruiting including prospecting, qualifying, interviewing, and hiring of personnelwhich was achieved through the development of local and national recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas.
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Project/Program Manager And Call Center ManagerRoss Roy Communications/Bbdo Detroit Aug 1996 - Jan 1998Responsible for the management and delivery of customer programs for Chrysler Automotive. Managed the development, implementation and delivery of communication campaigns for Chrysler incentive programs including the launch of the new Jeep line in 1998 and the Customer One Lease incentive program. Managed a 40 person call center which serviced Chrysler dealer employees on current training programs and dealer incentives.Developed and implemented call center metrics program.Developed customer presentations.
Michael Morabito Skills
Michael Morabito Education Details
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Fruition PartnersItil Foundations Certified -
Techteam GlobalCertified Green Belt
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Dual Degree - Psychology And Communications
Frequently Asked Questions about Michael Morabito
What company does Michael Morabito work for?
Michael Morabito works for Ntt Data, Inc.
What is Michael Morabito's role at the current company?
Michael Morabito's current role is Vice President, Client Delivery.
What is Michael Morabito's email address?
Michael Morabito's email address is mi****@****-24.com
What schools did Michael Morabito attend?
Michael Morabito attended Fruition Partners, Techteam Global, University Of Michigan-Dearborn.
What skills is Michael Morabito known for?
Michael Morabito has skills like Management, Team Leadership, Crm, Vendor Management, It Service Management, Call Centers, Itil, Process Improvement, Change Management, Outsourcing, Service Desk, Project Management.
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