Perform various tasks to help keep a large engineering lab environment operational.Windows, virtual machine setups, windows domain managementNetworking, UNIX and storage areas. Working collaboratively within a global teamAccurate and detailed logging, ticketing and tracking of requests in the service tracking system related to deployment and retirement areasContribute to on-going efforts in keeping the physical hardware inventory and asset management system up to date

Job Function : Services & Support Responsibilities :•Provide high quality Advanced Level telephone support for Backup Exec, as well as other Symantec Software products as required. Primary responsibility is to;•Successfully resolve technical issues with customers over the phone with continued follow up until resolved and ensure proper escalation procedures are followed for unresolved issues.•This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.•In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.•Other work includes writing knowledgebase articles, case documentation, product documentation.•Providing technical training.•Conducting research on customer incidents, and other duties as assigned.

Network Support / IT ConsultantOn call / On site Support ConsultantEnsuring all infrastructure protocols right installation and proper useProviding connectivity Wired / WirelessBusiness conference room support build up / break downDesktop/Laptop support

Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. Create new knowledgebase articles to capture new learnings for reuse throughout the center. Collaborate with other Technical Support Engineers who may need assistance working a case; utilize my area of expertise to help them in order to most quickly facilitate solutions for the customer. Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications. Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise. Proactively contribute and subject matter expert on team projects. Demonstrate favorable results through coaching and influencing others.

Supported software and hardware issued to corporate desktop and laptop users on 6 Florida Hospital campuses. Installed, maintained and repaired computer workstations. Diagnosed and repaired/replaced defective PC hardware, applications and operating systems. Supported, diagnosed and provided troubleshooting for wired and wireless network connections. Escalation team member.Worked with Active Directory and SMS hand in hand to provide application push and user organization in a domain environment. Provided implementation, configuration, and troubleshooting on Cerner Millennium for all departments within all Florida Hospital campuses Installed Citrix Program Neighborhood to gain remote access to main servers. Managed Network Migration from Novell to Microsoft Network. Assisted users with software training and computer operations. Complete installation of new healthcare and medical management applications - Clinician Access, Application Extender, Sunport, Argus, E-Trac, Team Chimes, TM ECGVue and USA Patriot.Performed and met the criteria of Service Level Agreements (SLA).

Installed, maintained and repaired computer workstation systems for properties owned by Rosen Hotels and Resorts, Inc. Supported software and hardware issues, diagnosed, repaired and replaced defective PC hardware, applications and operating systems for both corporate desktop and laptop users.Provided “On-Call” support 24/7. Assisted users with software training and computer operations. Managed complete installation of new property management system and point-of-sale systems. Supported wired and wireless internet connection for both staff and clients. For Convention Services, provided support for hardware setup and break down, wired and wireless internet connections. Performed and met the criteria of the Service Level Agreements.