Lead the strategy and execution of revenue driving marketing programs through the email and direct mail channels. The programs are targeted towards existing customers of American Express and include new card acquisition, account upgrade, add-a-supplementary card, product transfer, pay over time enrollment, personal loans, proactive line increase, and promotional interest rates across the charge and lending portfolios.Manage a team of 13 direct reports responsible for developing compelling marketing creatives, building card member offers, optimizing targeting strategy, analyzing complex campaign performance data, managing large investment allocations, and ensuring flawless operational execution across each marketing program.Collaborate with stakeholders across the enterprise to inform the strategy behind key strategic capabilities including personalization capabilities, campaign execution workflows, and customer application experiences.Own and manage vendor contracts with creative agencies, analytics firms, and staffing agencies.

Oversaw product development and operations functions across multiple enterprise-wide software platforms. These global applications supported functions including promotional offer setup, digital customer enrollment experiences, B2B financial reporting and settlement, acquisition tracking, and marketing workflow capabilities.Led a team of 9 direct reports to deliver features across business initiatives (20 to 30 projects per year) while also executing on product roadmap enhancements. Platforms were supported by an engineering staff of over 50 developers and project managers.Developed platform level strategies to increase automation of B2B payment calculations (over $500MM annually), improve customer enrollment experiences across channels through the creation of flexible and scalable APIs, and enable the flawless execution of innovative marketing offers.Collaborated with stakeholders across geographic markets, business units, and functional areas to help understand upstream and downstream dependencies, identify synergies across strategic priorities, enhance product vision and roadmap, and establish strategic relationships.

Served as the application and process owner of the partner payments platform at American Express. The system is responsible for calculating payments to American Express’ external Co-Brand and distribution partnerships.Acted as a primary subject matter expert in reviewing complex contractual payment terms and implementing automated solutions to calculate payments in accordance with contractual requirements.

Serve as the sole IT audit resource in the Internal Audit department, reporting directly to the Chief Auditor.Manage the audit planning and budgeting process for audits of the bank’s Information Technology department.Review and revise existing audit programs to identify areas requiring further audit coverage based on risk assessment results and also identify opportunities for creating audit efficiencies through controls reliance.Compose formal audit reports for presentation to senior management regarding audit findings and corresponding remediation actions.Execute process walkthroughs, document narratives, and perform tests of controls for inclusion in audit workpapers.Collaborate with business audit team in executing audits of the bank’s financial centers, funds transfer activities, and human resources department.

Planned and executed audits over IT general computer controls, automated application controls, and business process controls at one of the world's largest providers of wealth management and investment banking services. Audits performed in the context of both integrated SOX 404 and SAS 70.Prepared audit fieldwork schedules, compiled budget planning estimates, and managed a small team of staff throughout SOX 404 and SAS 70 audit engagements. Coordinated global IT general controls audits amongst international IT audit teams, financial audit team members, client personnel, and internal audit to ensure proper application scoping and execution of testing.