As the General Manager at LC&M, I play a pivotal role in steering the company's strategic direction, operational efficiency, and financial performance. With a hands-on approach to leadership, I oversee various departments, ensuring that they align with our core values and business objectives.My responsibilities include formulating and executing business strategies to drive growth, enhance profitability, and ensure sustainability. I lead a team of dedicated professionals, fostering a culture of innovation, excellence, and continuous improvement. My role involves making key decisions that affect the company's overall performance, from financial management to operational processes and human resources.I am deeply involved in client relationship management, ensuring that we deliver exceptional service and build long-term partnerships. My focus is on identifying and capitalizing on new business opportunities, expanding our market presence, and adapting to the dynamic business environment.Collaboration and effective communication are cornerstones of my management style. I work closely with my team, stakeholders, and partners to achieve shared goals. My commitment to professional development and leadership training ensures that I stay ahead of industry trends and best practices, enabling me to guide LC&M toward a prosperous future.

As the Sales Manager at LC&M, I am responsible for driving the company's sales strategy, leading the sales team, and ensuring that we meet our revenue targets. My role involves developing and implementing effective sales plans, setting sales goals, and monitoring performance to ensure that we achieve our objectives.I work closely with the marketing team to identify and target key markets, develop compelling sales pitches, and create promotional campaigns that resonate with our clients. My focus is on building strong relationships with new and existing customers, understanding their needs, and providing solutions that deliver value.I am adept at negotiating deals, closing sales, and ensuring customer satisfaction. My approach to sales management involves coaching and mentoring the sales team, fostering a collaborative and high-performing environment, and providing the tools and training they need to succeed.Data-driven decision-making is a critical aspect of my role. I analyze market trends, customer feedback, and sales data to make informed decisions and adjust our sales strategies accordingly. My goal is to ensure that LC&M remains competitive, responsive to market changes, and positioned for growth.My commitment to excellence, strategic thinking, and passion for delivering results are key drivers of my success as the Sales Manager at LC&M, contributing to the company's overall success and reputation in the industry.

Using the knowledge and experience I gained from my previous roles, I set about developing and building a team with a new approach to the running of production. I based this around the core values of honesty, accountability and transparency and involved the team leaders and foreman attending meetings and sharing information relevant to their roles, allowing them to incorporate their expertise and produce the monthly output whilst bringing in delivery dates to align with Just In Time (JIT) requirements. Driving this culture change through the business took time, approximately 6 months to be precise. What I achieved with the team was a rise in production output from £430k a month to a peak of £713k. A year on year increase of 16% on the annual turnover and operating profit margins of 24%. All with the same number of machining operatives. These achievements came from driving the team of 43 employees with continuous improvements, lean manufacturing, product development and operations management

Continuing my developing with the business, I took the step into a new role, becoming more involved with the management of the business and overseeing the operational processes of production, quality and maintenance. I took the lead and chaired production meetings, presenting to the managing director and department managers. I would communicate the position of each job against the production schedule for its current operation and any impact on delivery date, this involved reviewing a rolling 3 months.I started inventory management, compiling records of stock control on a monthly basis. I incorporated production planning into the role for priority jobs for customer breakdowns, planning routes and resources around despatching the product ASAP. I started to gain an insight into the recruitment process. Moving the company away from sole reliance on agencies and towards advertising on popular job sites to see what interest would populate from there. This saved the business a lot of money that would otherwise be spent in agency fees. Developing the recruitment process further, I implemented a training schedule to give a criterion to review new starters against during their probation, I also instigated basic trade tests for reading technical drawings and measuring abilities.My involvement in quality assurance further developed and I played an integral role in the upgrade and implementation of ISO standards 9001 and 14001.The pressure, intensity and excitement of the role has me setting my eyes at new career goals, management.

Building on my previous duties within the business, I took on the new role with the additional responsibilities of monitoring and updating production status records. Updating the production board for where work was, compiling work to lists, subcontract update sheets and raw material progress chasing. Working in this role gave me the opportunity to start gaining an insight into the workings and requirements of ISO 9001 standard. Understanding the requirements of material traceability, calibration and internal auditing and critical record keeping. With the additional duties i was able to streamline and consolidate processes and procedures, this allowed me time to give additional support to other departments within the business. Support was give to logistics where i began drafting export documentation and the sizing and procurement of packing cases.

A new challenge, a new opportunity and a new industry (link to company website below), I accepted a role in administration support. Supporting the production and quality department . Knowing I had transferable skills from my previous role, I just needed to learn the industry and how to apply the skills, I began by doing the basics of procurement, order processing, document control and subcontract chasing. I soon took on the responsibility of internal logistics and control of subcontract documentation and traceability. Having control of documentation and logistics allowed me to control the complete cycle, this led to improvements in turnaround time and also down time on return of products.