Michael Morrison Email & Phone Number

A 30 year veteran of the Contact Centre / BPO space with a tremendous track record of driving profitable and sustainable business growth in key sectors including Telecommunications, Government, Energy, Financial Services, CPG and Retail / eCommerce. Sales and Sales Leadership results show a consistent track record of exceeding plan, leveraging a deep and broad understanding of all facets of the BPO business model. Effective in engaging a broad spectrum of client side business owners in all functional areas including CC Operations, HR, Training, WFM, IT, Finance, Quality, CEXPStrong experience / exposure to global markets. Direct involvement in managing large, complex, global deals in countries including Canada, The US, Mexico, Brazil, Costa Rica, Egypt, Sweden, Spain and other parts of Europe, as well as the Philippines. Extremely well networked and active in various associations and communities. LinkedIn top 1% most viewed profiles. A reputation for trailblazing, pushing outside of the commodity BPO space to drive differentiated solutions to satisfy increasingly complex customer challenges. Equally effective at navigating the internal "sell" , and gaining stakeholder consensus through personal integrity, knowledge, credibility, facts and data.

Listed skills include Bpo, Business Development, Outsourcing, Customer Experience, and 31 others.

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