Michael Morrissette Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

New York, New York, United States

Greater New York City Area

• Trains & consults surgeons on how to use the Mako Robot for robotic assisted orthopedic joint replacements• Executes multiple surgical plans & procedures each week for Mako total knee, total hip & partial knee replace-ments • Continuously developing relationships with multiple different surgeons and hospital staff at various locations to enhance and upsell the Mako experience• Managed 4 large Hospital system accounts in CT & NY Metro and responsible for maintaining product inventory, scheduling, logistics, billing and all aspects related to weekly case coverage• Anticipates issues before and during Mako surgical procedures and quickly and effectively solves them• Completed all application training courses within 6 months of being hired and placed in the Top 3 of the class in all applications including Joint Recon for MPSs.

South Windsor, Ct

• Provided effective customer service for major Aerospace and Industrial accounts by utilizing knowledge of company products, programs and previous experience in customer service and account management• Generated complex quotes worth over 6 figures for major Aerospace & Industrial customer applications• Facilitated 5+ weekly shipments of varying high performance Aerospace parts to meet tight deadlines• Handled confidential and proprietary information in conformance with ITAR and EAR regulations• Managed multiple competing priority accounts and scheduling deadlines by creating organizational charts in Excel which have been adopted by the A&I division to track quoting, orders, sales and the movement of 100+ parts

Sydney, Australia

• Used my experience in customer service to provide a high quality experience for over 30 inbound callers each day• Processed and archived over 100 daily supporter donations using my attention to detail and accuracy in keyboard and data entry work• Demonstrated excellence in communication skills with a wide range of people including complaint handling and explaining complex campaigns to supporters and prospective supporters• Demonstrated high level skills in a wide range of office programs including Microsoft Office Suite, Google Home & Office and Amnesty’s database systems• Collaborated with Supporter Relations team to resolve complex supporter issues, tackle daily workloads and create an enthusiastic atmosphere in the office each day

Sydney, Australia

• Used my strengths in communication to investigate outstanding payments for membership and fundraising• Filed and archived daily payments and membership forms using my attention to detail and organizational skills• Conducted outbound survey calls to members in an effort to maintain and improve DNSW’s service standards• Used my skills in Microsoft Office and typing to create monthly membership mail outs for over 10,000 members• Contacted members and general practitioner offices in an effort to update and maintain accurate member information for the NDSS database

Wethersfield, Ct

• Assisted in golf course operations, facilitated daily activities and tasks• Organized and managed weekly tournament events of more than 100 golfers• Managed tee time schedules for the Golf Pro Shop to ensure efficiency on the course• Presented and implemented new organizational systems to ensure success of guest services staff members • Trained and mentored new guest services staff members• Used experience and strengths in customer service and communication to greet members and guests in order to effectively understand their needs• Emphasized the importance of ensuring member satisfaction to maintain professionalism and enhance member experience

Greater Atlanta Area

• Conducted monthly market analyses of the Greater Atlanta commercial real estate industry to give Mimms employees updated market information• Communicated directly with prospective clients by providing leasing information and property showings • Prepared leasing summary reports for company board meetings in an effort to set benchmarks and goals• Prepared leasing proposals by collaborating with Mimms contractor, property management and leasing divisions• Used my organizational strengths to provide administrative assistance for the VP of Leasing• Directly mentored by the VP of Leasing on daily operations and the commercial real estate industry

Bachelor’S Degree, Business; Business Management

Activities and Societies: The Pi Kappa Alpha Fraternity, National Society of Collegiate Scholars, Alabama Insurance SocietyGPA: 3.7 / 4.0.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Pi Kappa Alpha, Alabama Insurance Society