Michael Morton Email & Phone Number

Dallas, Texas, United States

Client Services Responsibilities • Obtain and verify proper loading of banking and traction files. • Retrieve data from the Data base ( VUE Software ) • Reconcile and QA data with Database ( VUE ) and raw data sources • Provided feed back or make correction to database based on comparison of the raw data • Worked with several teams to understand how data was calculated and any fixes that could be made to the Database or the Data being provided by the client. • Worked with automated workflows in Alteryx • worked with other Departments in Alteryx design and format • Worked with client partners in the case of Deposits and commissions that would not reconcile for misc. bonus and payouts from Vendors. • Worked with offshore departments and other to make sure the data is mapped correctly and can be loaded properly • Created and reported to upper management with MS Power BI • Work with teams on cross functional deployment of new Partners. • formulating procedure documents for creating and delivering the documents. • Worked with multiple project groups to organize correction files to correct inaccurate data in the system.

Dallas, Texas, United States

Senior Data and reporting Analyst Client Services Responsibilities • Create and QA reports for data loaded into the Compass database • Run queries through SQL and then find pertinent data to provide answers to questions from the clients • Provide presentations on each of the reports provided to clients • Created reports in both Tableau and MS Power BI • Provided details explanation in a presentation of how the data is calculated by the database and reported in our reports • Worked with several teams to understand how data was calculated and any fixes that could be made to the Database or the Data being provided by the client. • Utilized multiple resources in order to complete task for reporting or client data questions. • Worked with Workday reporting and data update, Updating Data and reporting for Account managers. • Created Business Reasoning Documents for new reports. • Managed a small group on a project for creating the BRD’s for all reports and formulating procedure documents for creating and delivering the documents. • Worked with multiple project groups to organize correction files to correct inaccurate data in the system. • AD-hoc data mining using SQL to query data in the database for research

Irving, Texas, United States

Enrollment Consultant: Client Services Responsibilities • Support Employer Groups submitting electronic files to enroll their Medicare D eligible members into a Medicare Part D plan for CVS Health. • Loaded employer group enrollment files within mandated CMS turnaround times, monitor processing, prepare and distribute client status reports on a daily or weekly basis. • Perform medium to complex data analysis of employer group data to identify and resolve enrollment related issues • Work closely with their Clients and internal partners (primarily account management) to ensure the timely, accurate, and compliant enrollment, maintenance, and dis-enrollment of the client’s beneficiaries. • Draft, review and provide input into operational work instructions, policies and procedures as necessary. • Complete assigned tasks for projects, taking direction from a department director, on an as needed basis. • Medicaid Services (CMS), there is a great deal of emphasis placed upon compliance. Many of the deliverables associated with this position are time sensitive in nature, due to CMS mandated delivery dates and/or internal turnaround times that must be met. Continuous review of CMS guidance to ensure their defined processes and work instructions remains compliant.

Dallas/Fort Worth Area

• Develop an in-depth understanding of the Expedia®Connect, Expedia QuickConnect, Venere Connect, and Expedia hotel inventory system as well as the related business impacts• Work closely with hotel partners and internal customers for problem resolution and escalation• Provide technical support resolving complex issues with partners’ connectivity system• Generate system reports and identify action items• Escalation of cases to meet the defined Service Level Agreements and Key Performance Indicators• Coordinate with Market Management, Operations Support and Product teams to escalate issues of a technical and business nature• Support Market Managers and Market Coordinators in daily operations for hotel partners• Assist in preparation and distribution of daily, weekly and monthly reports• Generate adhoc database reports• Maintain status schedule of data completed, data in progress & data waiting to be processed• Maintain open dialogue with Market Managers, Market Coordinators and Regional Directors• Act as a liaison between the frontline Expedia Market Management teams (Market Managers and Market Coordinators) and the technology product development teams• Ability to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support role and escalate to Tier 2 support teams and program managers as necessary

• Answered technical questions regarding software products and their requirements within related industries • Investigated issues reported by customers in a timely and efficient manner • Trained other staff to use systematic troubleshooting methods• Facilitated and participated in conference calls with customers and other departments • Performed data conversions and repairs of customer data in order to meet specified program requirements • Worked with Research and Development department on Quality Assurance • Created documentation on policy and procedures • Contact with multiple customers on escalated issues• Provided interaction with customers on all levels of knowledge and positions of authority• Came up with nontraditional methods to solve customer complaints that works for both the customer and Dell• Attended and played an integral role in department meetings

• Provided solutions to customer’s equipment needs • Offered excellent customer service in a pleasant and professional manner • Assisted in-house staff and field personnel by solving internal and external concerns or issues • Supported customers in the troubleshooting of new computers and basic set up of new computers• Exceeded the standard metrics requirements for both the company expectations as well as customers’ expectations in customer service • Transcribed detailed description of the problems and the customer comments for other technicians to use in future engagement of the customer

Banctec

• Completed troubleshooting for desktop and laptop computers • Printer support and point of sale terminal support (computer based register systems) • Handled customer questions and concerns about service and technical problems• Ability to convey the reasons for the troubles with the computer in a way the customer could easily understand• Ordered parts • Assisted with training on-site personnel with troubleshooting and repair of the equipment on site

Dallas/Fort Worth Area