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Power Purchase Agreement (PPA) Operation and Sales manager at True Value Power Pty.Ltdi Create and implement effective direct sales strategies and lead nationwide direct sales personnel.Provide leadership through effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.from the market vision , Power Purchase Agreement is the Energy future.

Develop and implement customer service policies and proceduresDefine and communicate customer service standardsReview and assess customer service contractsOversee the achievement and maintenance of agreed customer service levels and standardsDirect the daily operations of the customer service team plan, prioritize and delegate work tasks to Ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaintsTrack customer complaint resolutionHandle complex and escalated customer service issuesMonitor accuracy of reporting and data base informationAnalyze relevant data to determine customer service outputsIdentify and implement strategies to improve quality of service, productivity and profitabilityLiaise with company management to support and implement growth strategiesco-ordinate and manage customer service projects and initiativesensure budget requirements are metevaluate and performance manage staffidentify and address staff training and coaching needs

managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;carrying out needs assessments, performance reviews and cost/benefit analyses;setting and meeting performance targets for speed, efficiency, sales and quality;ensuring all relevant communications, records and data are updated and recorded;advising clients on products and services available;liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;maintaining up-to-date knowledge of industry developments and involvement in networks;monitoring random calls to improve quality, minimise errors and track operative performance;coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;reviewing the performance of staff, identifying training needs and planning training sessions;recording statistics, user rates and the performance levels of the centre and preparing reports;handling the most complex customer complaints or enquiries;organising staffing, including shift patterns and the number of staff required to meet demand;coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;forecasting and analysing data against budget figures on a weekly and/or monthly basis.