Michael A. Motilal Email & Phone Number

Yonkers, Ny, Us

Yonkers, Ny, Us

Manage the IT infrastructure at St. John’s Riverside Hospital, with a focus on servers, desktops, and overall infrastructure—from top to bottom. Align resources to support the IT Helpdesk and other key IT support and management staff in meeting day-to-day operational expectations with an emphasis on providing exceptional support to ensure patient care is never impacted. Collaborate closely with vendors, business associates, to implement new systems and facilitate upgrades and migrations, ensuring seamless integration with the hospital’s business needs.Implemented robust cybersecurity measures to protect sensitive patient & hospital data,and ensure compliance with industry regulations. Responsible for ensuring timely completion of risk assessments, HIPAA security assessments, penetration tests, and other critical tabletop exercises, with any identified gaps reported to the governing body. Collaborate with the AVP of IT and CMO to accurately report to the Board of Trustees, C-Suite, and Risk & Compliance Committee on cybersecurity governance, compliance mandates, and organization-wide security initiatives

Yonkers, Ny, Us

Assist with leading the design, implementation, and support of all core Infrastructure systems and endpoints, including networking, collaboration tools and hosted/cloud systems and data center operations. Support the hospital’s EMR, PACS, LIS, SIEM and Security systems and interfaces along with various other applications and systems to uphold 100% uptime.Work closely with IT team members and business leaders to ensure adequate solutions are in place throughout all IT systems and platforms to mitigate and identify technology issues, risks and meet business objectives as per regulatory HIPAA requirements and compliance. Oversee and work with vendors and other third parties in fulfillment of IT objectives. Including but not limited to: Application and System Upgrades, Patches and Go-Lives.Perform regular monitoring of critical components to identify proper cybersecurity hygiene across all systems. Maintain security awareness and information security best practices across the organization.Assist with overseeing multiple technology workstreams, including Infrastructure and Security. Maintain, administer and oversee all enterprise licensing: Citrix, Microsoft, VMware, Global SSL and Domain Certs.Assist Director of IT and internal departments with quoting and purchasing of all IT equipment, Licenses and software assurances and agreements.

Yonkers, Ny, Us

Administer,manage and monitor all domain cybersecurity practices, policies, documentation, compliance and systems including Varonis, Alienvault, Microsoft Security, ATP/Endpoint Manager and Sophos Central. Following guidance of CISA, HIPAA , NYITS, GNYHA and other local and federal governance entities. Management and Administration of XenDesktop 7.15 environment including New Image upgrades/Pushes, trouble shoot all VDA\VDI issues.Management and Administration of daily task on VMware (Most functions including creation of new servers/VMs and provision virtual hardware)Management and Administration of Active Directory, Creating/Editing Group Polices, Group membership creation/management, Oversee New User creation/deletion.Monitor Network and Servers via SolarWinds, Citrix Studio, Varonis, VSphere.Work multiple vendor/consultants on on-going projects, ongoing issues, software licensing and upgrades.Management and Administration of Network Drives, file/folder Permissions, and departmental folders creation.Manage all Domain address and SSL Certs via GoDaddy, DigiCert and Network Sol.Directly managed numerous projects including Windows 10 migration, Exchange 2010 to Microsoft 365, XenDesktop 7.15, DUO MFA, SCCM to InTune.Manage upgrades/patches for all infrastructure hardware and software. Including Citrix Netscalers, Checkpoint Firewalls, Windows Server 2008-2016 virtual appliances, and all HP AIO and ThinClient endpoints. Patch ESXi hosts to remediate vulnerabilities in multiple VMWare VSphere (6.5) environments.Citrix setup and administration (configure, publish, deploy and assign)MS Azure Management:storages, virtual network and managing Azure Active Directory, InTune and Microsoft 365 apps.Work with executive team members, decision makers, and hospital administration team to define business requirements and systems goals, and to identify and resolve business systems issues.

Yonkers, Ny, Us

Support and maintain Citrix XenApp 6.5 and 7.15 environments. Monitoring and remediating issues with published apps, print policies, group policies and user profiles.Provide escalation support for Desktop Support Technicians, Director Of Networking, Director of Applications, EMR Analysts and the entire network of doctors, nurses and practitioners. Coordinate and implement software and hardware changes, policies and updates in accordance with HIPAA guidelines.Implement, test and deploy updates, patches and security policies to all systems including physical and virtualized servers.Provide on-site and remote support for:Meditech, MBMD, Varonis, Citrix, Perimeter Watch, Xerox, BMC, Nuance, VoiceBrook, CoPath, Solarwinds, Workspace One and various other vendors.Build, test and maintain standard images in MDT and HPDM for HP ThinClient and AIO devices. Revise and update group policy, WSUS policies and updates for 1000+ ThinClient and PCs in accordance to enterprise changes, upgrades and updates.Along with the Director of Networking; integrate new CySec policies and procedures. Educate technicians and general users of best practices. Provide Director of IT quotes and estimates for all refreshes, software licenses, upgrades, and all other general projects I’m involved with.Supervise special projects with other departments outside of IT. Such as PR and Marketing, Hospital Administration, Wound Care Center, Physical Therapy and the office of the CEO.

Stamford, Ct, Us

•Support and coordinate with system level-3 support and business application departments, including supporting the Post/Broadcasting Engineering teams to ensure systems availability.*Deployment and testing of new technology for the environment. I.E. Microsoft Surface Hub, Microsoft Surface Pro, Oculus V/R technology, various Apple Products (newly released).•Hands on support for the Desktop/LAN environment•Manage user account and the Active Directory database and integrity.•Image and deploy standard WWE imaged computers •Support services for virtualization technologies including VMware, Citrix, RDP, and Dameware.•Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user’s issues.•Special projects such as but not limited to; department refreshes and upgrades, ServiceNow testing.•Enterprise Applications support- i.e JDE, TM1, AXIP, ImageNow/WebNow, Workday, CSM, ASAP Utilities.

New York, Ny, Us

•Diagnose, troubleshoot and resolve computer software, hardware and networking issues.•Working with IBM global service and support 4000 onsite and 60,000 firmwide at Morgan Stanley.•Monitor and maintain problem status/resolution information in ServiceNow.•Technical support of the Fixed Income applications. Primary responsibility to support the Fixed Income electronic Trading, Pricing, and STP platforms and other in-house/vendor applications.•Maintain a stable environment to ensure maximum uptime for users by implementing necessary monitoring for the applications. •Liase with the internal development team and the vendors to understand and resolve support issues. •Provide training to other team members in NYC and offshore support locations.•Configure and release of new software rollouts and updates. •Logging of support issues and system problems and update all stakeholders on open issues. •Close out issues and response to end users requests in a timely fashion. •Follow escalation procedures within the production services environment.•Assist staff with the installation, configuration and ongoing usability of desktops, laptops•Support services for virtualization technologies including VMware, Citrix, and Microsoft.•Install, test and setup hardware and software on PCs and peripherals.•Provided helpdesk support to end-users remotely using Remote Desktop.•Administered set-up and maintenance of office printers, copiers, wireless devices, phone system, and access/security card system.•Updated PCs/software, replaced computer devices, made orders and upgraded devices.

Associate Of Science (A.S.), Computer Networking Administration

Bachelor Of Technology - Btech, Information Technology