Successfully made sure customers are satisfied with their service and making sure their equipment is functioning correctly.Make sure customers understand their contracts and how they are billed for their usage and the company’s services. Correctly explaining to customers how to use their equipment, qualifying customers who were looking for an upgrade and helping to purchase equipment and upselling. Need to keep up-to-date with technology, laws, company policy, and trends in the public to match their wants and needs for the customers. Learning how to deal with angry customers, pleasant customers, and customers who just need to be educated on policy or technology are the most common interactions.Processed over seventy calls a day.

Primary responsibility was to calculate and tally sales for the company.Monitor shrink of merchandise for the company to ensure a productive company and financial success and protection. Upsells for the company and ensuring a happy customer with product insurance and protection, as well as making sure the customer got everything they needed in the first trip and maximize financial gain for the company. Maintained a professional, positive, friendly demeanor and make sure to leave a great, lasting impression to ensure the customer’s repeated patronage.