- Responsible for developing and executing strategic marketing initiatives to drive brand awareness, customer acquisition, and revenue growth.- Manage business travel- Subsidize employee commutes- Provide courtesy rides for customers- Offer event rides and incentives- Share gift cards¹ or vouchers (Uber credit with set parameters on usage time and spending)- Reporting trends in user interactions/experience to stakeholders.- Handling escalations across MENA about drivers, riders and fleet partners.- Communicate with Stakeholders from KSA - UKI- Reporting deep-dive and insights regarding the escalations we receive.

- POC for escalations between Uber and CPA "Consumer Protection Agency" in Egypt and following up with other managements at Uber to solve it. - POC for escalations between Uber and TGA “ Transport General Authority “ in Saudi Arabia and following up with other managements at Uber to solve it.- Communicate with Stakeholders from KSA for BGC projects. - Handling escalations across MENA about drivers, riders and fleet partners on behalf of KSA, Dubai's green-light hub.- Reporting trends in user interactions/experience to stakeholders.- Handling escalations across MENA about drivers, riders and fleet partners. - Handling ECR escalations.- Reporting deep-dive and insights regarding the escalations we receive.

Core responsibilities:1- Identifying and solving high severity cases for Uber drivers in MENA & UKI regions.2- Escalating issues to the responsible internal teams.3- Enhancing the driver experience through improving interaction CSAT.4- Supporting internal teams when needed to improve the end to end user experience.5- Reporting trends in user interactions/experience to stakeholders.

Core responsibilities:1- Identifying and solving high severity cases for Uber drivers in MENA.2- Escalating issues to the responsible internal teams.3- Enhancing the driver experience through improving interaction CSAT.4- Supporting internal teams when needed to improve the end to end user experience.5- Reporting trends in user interactions/experience to stakeholders.Projects/Achievements:- Launched the MENA driver phone support as the frontline alongside the community operations manager.- Acting as delegate team lead for the majority of the phone support project.- Coached and mentored 15+ new hires to project.- Supported in creating the phone support team knowledge base content.

Function Management Prepare with the key government account managers short and long term plans for existing and new accounts. Set objectives and targets to the key government sales team to achieve the channel/Orange qualitative and quantitative objectives. Communicate with marketing team to ensure submitting profitable business offers.  Communicate with Solutions team to ensure meeting the customers’ needs and latest business solutions Communicate with retention team to ensure the proper retention to the existing accounts.  Communicate with credit team to ensure support collection efforts within SLA Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action.  Monitor each account manager daily performance and compare it with that month's objective.  Understand departmental financial data to determine what is happening in your team. Review financial data that affects your teams profit centers.  Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.  Regularly meet with the Government key accounts to ensure delivering the best level of service. Participate and support his/her team in their negotiations, offers preparations and deals closing. Ensure proper reporting of his/her team/channel activities. Manage daily work flow resolve any conflicts Constructively handle (or supervise the handling of) all customer complaints related to your team.  Also review the Customer feedback for trends that indicate where additional assistance might be needed.  Distribute and plan the allocated retention and acquisition budgets and monitor the flow  Detailed analysis for each report to support the planing and the strategy for each AM / customer Organizing / distributing the tasks and work flow on the team to ensure efficiency and time management