Michael Mousetis Email & Phone Number

Erie, Pa, Us

Ripley, New York

As Inbound Operations Director at Regal Service, I oversee the strategy and execution of both asset-based and brokerage inbound operations. This includes our intermodal import/export line of business. Some of my notable accomplishments include:Guided Regal to achieve an all-time high rate per mile of 2022 through effective collaboration with partner 3PLs.Successfully grew revenue streams in coordination with Regal's President, leveraging strategic RFPs with key customers. Awarded accountability for key customer accounts as a result.Actively served as the operations representative to Regal's Safety Committee, contributing to a significant improvement in CSA score.Consistently exceeded customer service requirements, maintaining a rate greater than 95% during the COVID-19 pandemic for core customers such as Welch's and Cummins.Entrusted with the leadership of Regal's intermodal driver team in Baltimore, MD, in recognition of my proven skills in team management and operations coordination.Reduced administrative costs by effectively leading Regal's 2nd and 3rd shift operations remotely, ensuring 24-hour availability on weekdays and during weekend rotations.Key contributor for driving increased value to Regal's Employee Ownership Stock.

North East, Pa

While I was Operations Manager at Wavepoint, I led pivotal changes and collaborations to enhance efficiency and performance across various functional areas. Some key achievements include:Transformed the internal operations team from an inbound/outbound dispatch model to a driver manager model, empowering frontline associates to make key operational decisions.Collaborated with the Safety Manager to convert from paper to electronic logbooks, streamlining data management and enhancing operational efficiency.Worked closely with the VP of Operations to reconfigure the Over-The-Road network strategy, increasing customer density in targeted markets.Coordinated with leadership to implement a new regional vision for customers and drivers, aligning operational practices with strategic objectives.Served as a functional liaison between diverse business lines, including safety, warehousing, accounting, recruiting, and on-site maintenance, enhancing cross-departmental collaboration and knowledge.

Wintersville, Oh

During my tenure as Operations Manager at Schneider for a key outbound Walmart Grocery account, I successfully managed and strategized the dedicated carrier operation across Ohio, Pennsylvania, New York, and West Virginia markets. My key responsibilities and achievements included:Steering the comprehensive operation with direct oversight of 122 drivers, 6 administrative staff, and 2 managers, ensuring smooth and efficient logistics processes.Fostering a conducive work environment that emphasized career progression and relationship building among team members.Holding full accountability for financial performance, demonstrating adeptness at maintaining budget controls and enhancing profitability.Consistently maintaining a stellar on-time delivery rate of 99.50%, reflecting commitment to high service standards and customer satisfaction.

Kenton, Oh

As the manager of a dedicated long-haul fleet for International Paper, I effectively supervised the delivery of products across the eastern half of the United States. My key responsibilities and accomplishments included:Orchestrating a robust backhaul revenue share program in partnership with the on-site customer, office staff, and sales team, generating mutually beneficial financial outcomes.Spearheading productive collaborations and fostering a conducive environment for employee growth and advancement. One significant achievement was mentoring a lead office associate who successfully stepped into a leadership role and assumed account oversight following my departure.Overseeing all logistics and operational processes, ensuring a seamless and efficient supply chain and maintaining the highest levels of customer satisfaction.

Zanesville, Oh

As the principal leader for a team of over 50 direct reports, I ensured efficient deliveries to Dollar General stores across the Midwest and Northeast regions of the United States. Key responsibilities and achievements included:Acting as the primary contact point for the customer, effectively handling issue resolution and providing consistent support to enhance relationships.Successfully revamping safety programs, resulting in a significant reduction in accident and injury frequency and generating year-over-year improvements of over $400K.Establishing strong partnerships with the primary on-site carrier to deliver strategic service and support during peak periods, ensuring seamless operations and exceptional service delivery.

Gordonsville, Va

Overseeing all performance aspects for a team of 60+ drivers, I managed critical elements including safety, retention, and cost-effectiveness. My key contributions and achievements included:Utilizing a continuous improvement approach that not only met but exceeded budgeted Return on Capital (ROC) and EBIT, thereby positively impacting the overall account performance.Consistently exceeding customer service levels compared to contractual obligations, achieving an impressive on-time delivery rate of over 99.50%.Recognized for exceptional performance by the Operations Manager in 2009, reflecting my dedication and commitment to excellence.Contributed to the broader operations by traveling to various customer accounts, providing assistance, and implementing improvements to enhance operations.

Wintersville, Oh

As a key overseer for a fleet of 70+ drivers within the Walmart Dedicated operation, I effectively reported to the Operations Manager and undertook strategic initiatives to improve operations and boost team morale. Key responsibilities and achievements included:Developing and conducting structured business partnership meetings with drivers on a quarterly basis, a strategic initiative aimed at enhancing retention and improving team morale.Nominated for the Schneider Core Value Award for "Respect for All" early in my career, a testament to my dedication to fostering a respectful and inclusive work environment.Collaborating closely with a fellow Walmart Driver Business Leader to standardize and improve daily leadership tasks across the Walmart network, demonstrating a commitment to continuous process improvement and operational efficiency.

Mcmurray, Pa

As a supervisor of server and kitchen staff across varying shifts, I played a key role in maintaining high levels of customer satisfaction, reporting directly to the General Manager. Key contributions and achievements included:Managing labor hours in a cost-effective manner, boosting both employee productivity and team cohesion, while keeping operational costs under control.Balancing food inventory levels to ensure constant product availability, demonstrating my skills in logistics and supply management.Maintaining a Serve Safe certification, showing my commitment to health and safety standards in the foodservice industry.