Michael Mukuna Email & Phone Number

✎A highly experienced IT Manager with fourteen years of extensive expertise in the corporate, public, and international NGO sectors, consistently demonstrating a strong track record. Overseeing the management of entire IT infrastructures, encompassing server systems, databases, networks, telecommunications, and both on-premises and on-cloud data storage, has been a key area of my success. My infrastructure management and systems administration skills extend to budget development, frequent field visits to provide IT support in Kenya and occasionally South Sudan, and executing transformative projects that enhance technology uniformity. My core responsibilities include 24-hour monitoring, support, performance tuning, security implementation, and up-to-date IT asset management.As a collaborative member of the global ICT team, I foster close working relationships with colleagues, sharing solutions, and driving system improvement initiatives. Leveraging my extensive experience in mission-critical network systems, including network implementation, design, and project integration, I have consistently built and optimized industry-leading IT infrastructures and operations. Meticulously managing project timelines, dependencies, risks, and budgets, I guarantee the seamless delivery of projects.Key Achievements:•Orchestrated the facilitation of 18 physical and 22 virtual server builds, a storage area network, and a data center, including migration to a virtual environment (Hyper V / Citrix XenServer and XenApp), resulting in a 60% virtualization rate and retiring over ten servers, thereby saving the company over 100,000KSH in operating expenses.•Implemented and maintained a highly available (99.8%+) wide area network, improving customer satisfaction, reducing operational costs, and mitigating revenue leakage.•Successfully migrated 1,400 users from Exchange 2010 on-premises to Office 365 with Skype-for-Business, employing an extended hybrid migration effort that resulted in enhanced email stability.•Optimized IT expenses through vendor re-negotiation, SLA management, strategic scheduling of expenditures, and meticulous project execution within allocated budgets.As an IT Manager with a proven track record in global IT system management, implementing best practices, and maintaining a 99% uptime for organization-wide IT infrastructure, I am confident in my ability to contribute to a dynamic and challenging role. Please feel free to reach out to me at michaelmukuna@gmail.com to discuss how I can bring value to your organization.

Listed skills include Leadership, Firewalls, Information Technology, Mac Os, and 46 others.