My role is to assess offender behaviour using assessment tools, formulate sound recommendations to assist the judiciary in sentencing, identify appropriate interventions to establish sentence management plans and work closely with targeted offenders.I am able to demonstrate the following competencies:Management of the following Sentences:Parole, Released on conditions, Home Detention, Community Detention, Intensive Supervision and Supervision, Community Work.Analysis, Problem-solving and Judgement Integrated Practice frameworkDRAOR Communication skillsRelationship Management skills Achievement Focus, Planning and organising Provision of Advice to the Courts ReportsManagement of Sex Offenders Teamwork Adaptability and Resilience Openness and Willingness to Learn Written Communication skills

 To maintain current knowledge of products, services and company activities by participating in meetings and training, studying written material and sharing information with others.  Creating and managing a monthly roster for all CLEAR Net Staff members. Ensuring that all Sick Leave and Annual Leave forms are fully processed to completion and processed accurately. Conducting Job Interviews and fully participating in the hiring of new personnel to join Clear Net. Conducting yearly performance appraisals for team members.  Performing IT Support within the helpdesk e.g. reconfiguring PCs, correcting network configurations on PCs, exchange clients, supporting NT on test machines, Installing and uninstalling Software Packages on all windows platforms, To lead and manage a team to achieve set service objectives. To provide feedback, coaching, mentoring and development of team members. To support the team in giving service to customers by providing the resources necessary to support them and assisting with escalated customer situations To facilitate and promote continuous improvement by using positive and innovative ways of enhancing the customer and employee experience. Ensured a smoother roster was developed and smoother workflow was consistent at all times.  Resolved 98% of all calls handled by me to full completion. Consistently met all dead lines without failure. Kept staff retention for to up 18 months when the average employee in the field will leave after only 6mths.  Handled HR functions on request, with a good record of hiring the right person for the job. Developed a Technical Interview Process for greater improvement in the hiring of New Staff. Ensured that Staff met the KPI's that were required of them.

 1st and 2nd Level Support for New Zealand-1st and 2nd Level Support for Australia-2nd Level Support for South Africa, Hong Kong, Malaysia, Thailand-Installation Hardware / Support / Installation of: FSTs (EFTPOS at Pump) Hard Drives / Printers / Motherboards.  Pump Slave Boards  Console Units / Tills:/ Barcode Readers Petrol Pumps  EFTPOS working knowledge  PLUs (Price Lookup Units) Resolving Local Accounts Issues  Local Accounts Reports- Shift Day Month  Console Units / Site Controller (PC) Maintenance of Databases Resolved 90% of calls handled by me to full completion. Accurately recorded all problems using Lotus Notes for call Logging. Sole charge position on nightshift with responsibility for making the full operation run smoothly