Sales advisor to customers in an inbound call centre. Achieved consistent sales to lead ratio of 37% and 13% cross selling into multiple policies. Top 25 performer consistently throughout my tenure.

Ability to assist, develop, restructure and organise struggling hospitality businesses from small coffee shops to high end fine dining restaurants. Have helped refocus numerous hospitality owners to find profitability in their business by developing current staff, orgainising systems and implementation of such systems.

Self employed with complete oversight of entire operation. Profit & Loss management, marketing, business planning, customer service, staff training & development, cost management of FOH & BOH including price negociations. Trade qualified chef. Awarded Chefs Hat 2 years running and the 1 Wine Goblet for 7 years running. Maintained outstanding result of over 4.5 through public reviews sites such as Tripadvisor, Google, AGFG & FacebookManaged up to 20 staff including 4 managers.

Opened 3 venue site including a Fine Fining restaurant, Cafe & Takeaway venue. Key Responsibilites :Establish systems and procedures for 3 brand new venuesControl costs inline with P&L targetsManagement of upto 46 staff including FOH & BOH staffReport to owners with figuresSetup staff training & procedures manualsKey AchievementsEstablished Profitable & growing revenues over the sitesIncentivise key staff for retention and quality of job performanceGrew establishments sales by over 12% year on year. Implemented safe and clean working environment beyond current legislation Maintained positive reviews from public sites, Tripadvisor, Google, Facebook,

Small 60 seat cafe open for 7 days for Breakfast, Lunch & DinnerRan floor staff team of 8 and worked with Kitchen team. Organised functions including outside catering venues. Stock Control including managing cost of goods for FOH items. Helped grow Cafe and grow coffee sales from 8kg per week to 22kg.

Promoted from Deliver Driver in 1997 to Assistant Manager Promoted from Assistant Manager in 1998 to Store ManagerPromoted to site trainer from beginning of 2001Managed 56 staff including 4 managers and 3 shift supervisors at Ipwich storeAwarded store of the year for the 1999/2000 based on mystery customer scores, profitability, revenue growth & cleanliness checks. From 2001 I started to visit other stores to help implement systems & procedures, staff training, management training etc. I also helped reopen the Goodna store after renovations and the Yamanto store from opening.