Experienced Hospitality Professional with a demonstrated history of working in the food & beverages industry. Skilled in Business Planning, People Management, Management, P & L analysis and Marketing. Strong operations professional with a Bachelor of Business focused in Hospitality Administration/Management from The University of Queensland. Trade qualifed chef, with experience in fine dining establishment.
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Sales AdvisorYoui Insurance Feb 2020 - Dec 2021Sippy DownsSales advisor to customers in an inbound call centre. Achieved consistent sales to lead ratio of 37% and 13% cross selling into multiple policies. Top 25 performer consistently throughout my tenure. -
Hospitality ConsultantNumeral H Pty Ltd May 2015 - Aug 2021CaloundraAbility to assist, develop, restructure and organise struggling hospitality businesses from small coffee shops to high end fine dining restaurants. Have helped refocus numerous hospitality owners to find profitability in their business by developing current staff, orgainising systems and implementation of such systems.
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Managing DirectorMj & Sj Holdings Pty Ltd Jan 2008 - Nov 2019CaloundraSelf employed with complete oversight of entire operation. Profit & Loss management, marketing, business planning, customer service, staff training & development, cost management of FOH & BOH including price negociations. Trade qualified chef. Awarded Chefs Hat 2 years running and the 1 Wine Goblet for 7 years running. Maintained outstanding result of over 4.5 through public reviews sites such as Tripadvisor, Google, AGFG & FacebookManaged up to 20 staff including 4 managers.
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Site General ManagerAlfies Restaurants Oct 2005 - Dec 2007CaloundraOpened 3 venue site including a Fine Fining restaurant, Cafe & Takeaway venue. Key Responsibilites :Establish systems and procedures for 3 brand new venuesControl costs inline with P&L targetsManagement of upto 46 staff including FOH & BOH staffReport to owners with figuresSetup staff training & procedures manualsKey AchievementsEstablished Profitable & growing revenues over the sitesIncentivise key staff for retention and quality of job performanceGrew establishments sales by over 12% year on year. Implemented safe and clean working environment beyond current legislation Maintained positive reviews from public sites, Tripadvisor, Google, Facebook,
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Cafe ManagerAbove Board Cafe Sep 2001 - Oct 2005CaloundraSmall 60 seat cafe open for 7 days for Breakfast, Lunch & DinnerRan floor staff team of 8 and worked with Kitchen team. Organised functions including outside catering venues. Stock Control including managing cost of goods for FOH items. Helped grow Cafe and grow coffee sales from 8kg per week to 22kg.
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Store ManagerPizza Hut Feb 1996 - Sep 2001Ipswich, AustraliaPromoted from Deliver Driver in 1997 to Assistant Manager Promoted from Assistant Manager in 1998 to Store ManagerPromoted to site trainer from beginning of 2001Managed 56 staff including 4 managers and 3 shift supervisors at Ipwich storeAwarded store of the year for the 1999/2000 based on mystery customer scores, profitability, revenue growth & cleanliness checks. From 2001 I started to visit other stores to help implement systems & procedures, staff training, management training etc. I also helped reopen the Goodna store after renovations and the Yamanto store from opening.
Michael Mulhearn Education Details
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Hospitality Administration/Management -
High School Certificate
Frequently Asked Questions about Michael Mulhearn
What is Michael Mulhearn's role at the current company?
Michael Mulhearn's current role is Hospitality Consultant at Numeral H Pty Ltd.
What schools did Michael Mulhearn attend?
Michael Mulhearn attended The University Of Queensland, Ipswich Grammar School.
Not the Michael Mulhearn you were looking for?
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Michael M.
United Kingdom -
4gmail.com, miaxoptions.com, yahoo.com, daelightsolutions.com
4 +148456XXXXX
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Michael Mulhearn
Fairy Meadow, Nsw1optusnet.com.au -
4mjmtechworks.com, magiquegalileo.com, sword-grc.com, magiquegalileo.com
1 (203) 7XXXXXXX
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