Exhibit strong customer service experience and retail selling. Display a strong interest in the fashion industry and latest trends during the customer interaction. Engage with product knowledge while discovering and meeting needs. Also, I use excellent interpersonal and communication skills to build brand loyalty and close the sale. I'm highly organized, motivated and a self-starter who can work with minimal supervision.

Ensure the service and selling environment within the store is fun and engaging for guests at all times. I’m responsible for each of the following functions within the store: Sales/Credit, Talent, Customer and Operations. I modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with company initiatives while demonstrating a high-level of business acumen and understanding of company reporting. I support this through implementing talent strategy to develop a high-performing and engaged store team accountable for results; Maintain a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times; Oversee merchandise standards to maximize sales within the store and escalate issues accordingly. Manage the visual presentation execution, including floorset and promotional updates; provide pictures as requested and escalate issues accordingly and ensure brand standards supports the store’s compliance to all company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies.

Directly responsible for all administrative tasks associated with the effective use of Kronos and NEST setting the foundation for Right People, Right Place, Right Time. Drive sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store. I complete/organize and audit all transaction receipts, employee files ensuring all necessary new hire paperwork is complete and accounted for. Ensures flawless execution and administration of final pay and termination with reference to state-specific policy for all terminated associates.

Setting goals for the work group, developing organizational capability, and modeling how we work together. Executes operational plans for the work group and manages and measures results. Provides functional expertise and executes functional responsibilities. Provides partners with coaching, feedback, and developmental opportunities, which builds effective teams. Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team, resulting in an environment where partners are valued and respected. Implements individual partner leadership development and succession planning including forecasting and identifying talent needs. Challenges and inspires partners to achieve business results. Motivates and holds team accountable for delivering results and celebrates success. Ensures partners adhere to legal and operational compliance requirements.

As the Retail Store Manager, I provide direction and leadership to a Yankee Candle Retail Store; My responsibilities involve, but are not limited to, driveing sales & profitability; providing exemplary guest service, ensuring the visual merchandising/presentation and operational standards; recruiting, staffing, coaching and developing store management teams and sales associates as a part of our Succession Plan; My goal is to meet or exceed divisional and store sales and profitability goals. Excelled and earned 2016 Quarter 1 KPOs Scorecard positions #7 in the Yankee Candle Company, #5 in the Northern Florida Region and #1 in Northern Florida District 11; 2016 Quarter 2 position as #6 in the Yankee Candle Company, #4 in the Northern Florida Region and #1 in Northern Florida District 11.

Results-Driven and Top Performing Retail Sales Manager. Developed, motivated and empowered Sales Associates to build customer loyalty by providing a customer-centric selling standard. Maintained a level of quality service by enforcing quality and value added customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Contributed to a team effort by accomplishing related results as needed to develop true business owners in the ever evolving retail landscape. Focus primarily on associate accountability, succession planning and internal talent development and results driven key performance indicators.

Results-Driven and Top Performing Retail Sales Manager. Developed, motivated and empowered Sales Associates to build customer loyalty by providing a customer-centric selling standard. Maintained a level of quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Contributed to a team effort by accomplishing related results as needed to develop true business owners in the ever evolving retail landscape.

I exhibited thought, results, people and personal leadership. In this role, I used appropriate judgment, sought customer satisfaction, demonstrated credibility, selected and developed talent and used strategic thinking to achieve sales and KPI (key performance indicator) goals.

Oversee day-to-day operations and articulate and ensure KPIs are enforced to meet and exceed daily, quarterly and yearly goals by driving increased sales, average transations and conversion in an accelerated performance store . The following are my other outlined areas of management: direct/execute visual merchandising, planning monthly sales events, zone and direct sales associates based upon their individual strengths, reducing the price of non-conformance, perform weekly due diligence on sales receipts and unidrafts, track and satisfy customer reserve orders, review and direct stock manifests for accuracy, and recruit and assist in the recruiting and employment of successful sales associates.

DSW, Inc is a leader in the shoe industry focusing on designer shoes at warehouse pricing. The position focuses on driving KPIs (key performance indicators), UPTs (units per transaction) and Coversion of shoppers into buyers. DSW Rewards program promotes the increase consumer buying experience and increase return traffic and conversion and AUR (average unit retail). Merchandising the look, the feel and ease of shopping and category locale by product placement and brand is key to meeting the needs of the consumer as well as flawless case mechanics of our merchandising of stock on our sales floor. This position also includes directing, overseeing and merchandising shoe care, accessories, clearance product and consumer interaction; in addition to comparative pricing of designer merchandise on main sales floor.

Skechers, Inc. is one of the industry's leading maker of active and fashionable shoes for infants and adults alike. Skechers is best known for its active shoes as well as its newest line of Shape-Up lifestyle brand designed for low impact workout. The position includes overseeing the operational functions, payroll control and increased sales generation to remain comeptitive in the industry and solidify the brand name among consumers.

I provided effective leadership and identified new sales opportunities and track sales results to increase units per transactions (UPT) and average ticket (AT). I hired trained and motivated sales team’s morale and stemmed attrition 100%. I designed tracking chart to reduce loss prevention (LP) shrinkage from the inside. I set up vendor clinics for sales associates on shoe care, fit and benefits of specific shoe lines significantly enhancing product knowledge and core competencies among sales associates.

Oversaw daily operations of recruiting, hiring, scheduling and reaching goals outined to meet and/or exceed plan and LY (last year). Accomplished excelling a below target store into a significantly above target performing store. Position included training using behavorial and data conducive for the retail environment. Management duties involved flexibity to assist with sister company, Banana Republic and transitioning skills to manage Baby Gap.