Michael Murano Email & Phone Number

02904, Providence, Rhode Island, United States

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Perform data analysis and reporting tasks using Advanced Excel skillsAutomate daily and weekly LMS data output to provide class connectivity instructions to instructorsProvide schedule reporting to support teams regarding resource assignment such as equipment schedulesValidate LMS resource data for scheduling team membersRetain Equipment Rental and Vendor records for quarterly reconciliation needs

Work with Global Project managers to assure all Open Dedicated Class requests are resourced properly and within our 3 day SLA process taking special care when resourcing special tailored deliveriesAssure any changes needed to any dedicated class delivery is done in a timely fashion in the LMS and Training Orchestra to assure Customer Satisfaction.

Managed State Licensing in New York, Massachusetts, Connecticut and New Hampshire to assure compliance with each state’s regulationsManaged for increased profitability through streamlined resource utilization at 32 training locationsSupervised training operation at 32 locations for over 5000 students monthlyIncreased Account Executive sales through consultative sales approach

Recruited, hired, developed and evaluated full-time and part time instructor staffing for 10 locations.Delivered and oversaw instructor development programs and classes within the market.Taught classes as necessary as time permitted.Streamlined scheduling within the market by implementing a web scheduling tool.Accountable for Profitable utilization of classroom facilities, course materials and all instructors.Collected information from the Market Training Manager, Training… Show more Recruited, hired, developed and evaluated full-time and part time instructor staffing for 10 locations.Delivered and oversaw instructor development programs and classes within the market.Taught classes as necessary as time permitted.Streamlined scheduling within the market by implementing a web scheduling tool.Accountable for Profitable utilization of classroom facilities, course materials and all instructors.Collected information from the Market Training Manager, Training Coordinators, Training AccountExecutives to create appropriate class schedules for the market.Assured profitability by assuring specific criteria was followed; student revenue per classroom hour, course student capacity ratios, instructor overhead per training hour and always maintaining percentage of room utilization and operations revenue was in line with fixed operating costs.Scheduled Trainers and classrooms for the delivery of classes within the market ensuring the maximum reasonable utilization of resources was followed.Resolved scheduling conflicts, attained contract labor when needed, and updated and communicated new schedule data to all Training staff and the central registration department. Show less

Managed and trained Business Services Sales RepresentativesPromotion of Business Solutions via CompUSASales at the store level directed at commercial customers, with a direct focus on networkingHandled all facets of Financial Services functions as needed for the staffLiaison for customer issues (both pre- and post-transition)Proficient in Tech Services and Training Offerings to the Corporate clientViewed as a product expert on all products carried by CompUSA retail… Show more Managed and trained Business Services Sales RepresentativesPromotion of Business Solutions via CompUSASales at the store level directed at commercial customers, with a direct focus on networkingHandled all facets of Financial Services functions as needed for the staffLiaison for customer issues (both pre- and post-transition)Proficient in Tech Services and Training Offerings to the Corporate clientViewed as a product expert on all products carried by CompUSA retail storeAssured profitability against P&LExperienced in prospecting for all CompUSA products Show less

Work with VMware directly to implement a successful and profitable quarterly scheduleAssure language specific instructors are retained for all LA VMware course eventsAssure all Quarterly VMware classes are mirrored in the My Learn systemAssure all classes and related rented equipment resources are cancelled in a timely manner avoiding any extra cancellation feesProject Manager for all Dedicated VMware RequestsAssure all classes are entered the LMS in a timely fashion.

Maintained a single store training facilityMaintained the daily accounting for the Warwick Training CenterAssured each class was properly prepared all training server upgrades were completed in a timely fashionIncrease training sales from 22K per month to an average of 80K per monthTaught classes as necessaryAssured monthly all revenue was collected and reported properly to the Corporate division to assure profitabilityTrained the Retail store staff on all CompUSA… Show more Maintained a single store training facilityMaintained the daily accounting for the Warwick Training CenterAssured each class was properly prepared all training server upgrades were completed in a timely fashionIncrease training sales from 22K per month to an average of 80K per monthTaught classes as necessaryAssured monthly all revenue was collected and reported properly to the Corporate division to assure profitabilityTrained the Retail store staff on all CompUSA training offerings Show less

High School Graduate

Associates, Music Theory, Composition And Orchestration