Michael Murano Email & Phone Number

02904, Providence, Rhode Island, United States

See Resume

Perform data analysis and reporting tasks using Advanced Excel skillsAutomate daily and weekly LMS data output to provide class connectivity instructions to instructorsProvide schedule reporting to support teams regarding resource assignment such as equipment schedulesValidate LMS resource data for scheduling team membersRetain Equipment Rental and Vendor.

Work with Global Project managers to assure all Open Dedicated Class requests are resourced properly and within our 3 day SLA process taking special care when resourcing special tailored deliveriesAssure any changes needed to any dedicated class delivery is done in a timely fashion in the LMS and Training Orchestra to assure Customer Satisfaction.

Managed State Licensing in New York, Massachusetts, Connecticut and New Hampshire to assure compliance with each state’s regulationsManaged for increased profitability through streamlined resource utilization at 32 training locationsSupervised training operation at 32 locations for over 5000 students monthlyIncreased Account Executive sales through.

Recruited, hired, developed and evaluated full-time and part time instructor staffing for 10 locations.Delivered and oversaw instructor development programs and classes within the market.Taught classes as necessary as time permitted.Streamlined scheduling within the market by implementing a web scheduling tool.Accountable for Profitable utilization of.

Managed and trained Business Services Sales RepresentativesPromotion of Business Solutions via CompUSASales at the store level directed at commercial customers, with a direct focus on networkingHandled all facets of Financial Services functions as needed for the staffLiaison for customer issues (both pre- and post-transition)Proficient in Tech Services and.

Work with VMware directly to implement a successful and profitable quarterly scheduleAssure language specific instructors are retained for all LA VMware course eventsAssure all Quarterly VMware classes are mirrored in the My Learn systemAssure all classes and related rented equipment resources are cancelled in a timely manner avoiding any extra.

Maintained a single store training facilityMaintained the daily accounting for the Warwick Training CenterAssured each class was properly prepared all training server upgrades were completed in a timely fashionIncrease training sales from 22K per month to an average of 80K per monthTaught classes as necessaryAssured monthly all revenue was collected and.

High School Graduate

Associates, Music Theory, Composition And Orchestration